Key Responsibilities

- Customer Service: Greet shoppers, answer store-related questions, and provide directions to specific aisles or departments.

- Complaints & Returns: Handle customer queries, process return or exchange requests, and direct unresolved grievances to the store manager.

- Call Handling: Answer incoming store phone calls, route them to the right departments (e.g., HR, billing, or warehouse), and take messages.

- Announcements: Make store-wide PA announcements for lost children, promotional events, or closing times.

- Visitor & Vendor Management: Log incoming sales representatives, delivery personnel, or corporate visitors in the register.

- Administrative Support: Assist the store administration with basic data entry, maintaining complaint logs, and handling lost-and-found items.





Requirements & Qualifications

- Education: Higher Secondary Education (10+2 / Plus Two) or a general diploma.

- Experience: Prior experience in retail customer service, a supermarket, or a front-desk role is preferred.

- Communication Skills: Fluency in local languages (such as Malayalam) and English/Hindi for explicit customer interaction.

- Computer Skills: Basic knowledge of computers, POS billing systems, or MS Office.

- Personality: A patient, polite attitude with strong problem-solving skills in a fast-paced environment.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist (Tirur)
🏢 apm freshday hypermarket
📍 Tirur