Key Responsibilities1. Overall Quality Management

Lead quality assurance activities for incoming, in-process, and final inspection.

Establish and maintain quality standards, procedures, and control systems.

Monitor quality performance and drive corrective and preventive actions.

Ensure consistent product and process quality across manufacturing operations.

2. Customer Quality & Complaint Management

Monitor customer quality performance and customer rejection PPM.

Lead investigation and resolution of customer complaints.

Coordinate 8D and Root Cause Analysis for customer quality issues.

Ensure timely and effective closure of customer complaints.

Develop actions to prevent recurrence of quality issues.

3. Rejection & Process Variation Control

Drive reduction in internal rejection, rework, and process variation.

Monitor First Pass Yield (FPY) and other quality indicators.

Identify recurring quality problems and implement sustainable corrective actions.

Work closely with Production, Engineering, Tool Room, and Operations teams for process improvement.

4. Quality Systems & ISO Compliance

Implement, maintain, and continuously improve ISO 9001, ISO 14001, and ISO 45001 systems.

Ensure readiness for internal, external, customer, and certification audits.

Monitor audit findings and ensure timely closure of non-conformities.

Maintain quality documentation, procedures, records, and compliance requirements.

5. Supplier Quality Management

Develop and monitor supplier quality performance.

Track supplier rejection percentage and vendor PPM.





Work with suppliers to identify root causes and implement corrective actions.

Support supplier development and continuous quality improvement initiatives.

Conduct supplier quality reviews and performance monitoring.

6. Team Development & Quality Culture

Lead, mentor, and develop the Quality Assurance team.

Build quality awareness and accountability across departments.

Conduct training on quality systems, inspection methods, problem-solving, and quality standards.

Promote a culture of zero-defect mindset and continuous improvement.

Key Performance Indicators (KPIs)

Customer Rejection PPM

Customer Complaint Closure Time (Days)

Internal Rejection (%)

Audit Compliance Score (%)

Supplier Rejection (%) / Vendor PPM

First Pass Yield (FPY %)

Required Skills

8–12 years of relevant experience in Quality Assurance / Quality Management in a manufacturing environment.

Strong knowledge of ISO 9001, ISO 14001, and ISO 45001.

Hands-on experience with PPAP, APQP, Control Plans, and quality documentation.

Strong expertise in Root Cause Analysis, including 8D, Why-Why Analysis, and Fishbone Analysis.

Knowledge of measurement systems, inspection techniques, and quality tools.





Strong understanding of SPC, Cp/Cpk, and statistical quality control.

Experience in supplier quality development and vendor performance management.

Robust customer complaint handling and resolution skills.

Experience in internal, external, customer, and certification audits.

Strong analytical, problem-solving, communication, and team leadership skills.

Ability to drive cross-functional quality improvement initiatives.

Qualifications

B.E. / Diploma in Mechanical Engineering or a relevant engineering discipline.

8–12 years of relevant experience in Quality Assurance / Quality Management.

Strong experience in manufacturing quality systems and customer quality management.

Candidates with experience in automotive, engineering, press, sheet metal, tool room, or component manufacturing environments will be preferred.

Preferred Knowledge Areas

Quality Assurance | Quality Control | ISO 9001 | ISO 14001 | ISO 45001 | PPAP | APQP | Control Plan | 8D | RCA | Why-Why Analysis | Fishbone Analysis | SPC | Cp/Cpk | First Pass Yield | Customer Quality | Supplier Quality | Vendor PPM | Inspection Techniques | Quality Audits | Continuous Improvement

Core Competencies

Leadership & Team Development | Customer Quality Ownership | Analytical Thinking | Problem Solving | Attention to Detail | Discipline | Cross-Functional Communication | Decision Making | Continuous Improvement Mindset | Quality Orientation

Pay: ₹800,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 Quality Manager (Noida)
🏢 ResolenT Management Services
📍 Noida