Job Description
Company Description Hiring for a US Based D2C Healthcare brand. CTC: 12-15 LPA Must Have: Previous experience of handling a team of 100+ Qualifications - Strong customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction. - Demonstrated Analytical Skills, with the ability to interpret data, identify trends, and drive process improvements. - Experience providing or overseeing Technical Support in a multi-service or multi-industry workplace. - Proven ability to lead and develop remote teams, including performance management and coaching. - Excellent verbal and written communication skills, with clear, professional, and inclusive interaction styles. - Experience using CRM, ticketing, or helpdesk systems, and comfort working with digital collaboration tools. - Bachelor’s degree in business, communications, or a related field, or equivalent practical experience. - Background in customer operations within professional services, consulting, or technology environments is beneficial.

📌 Head of Customer Support (Mumbai)
🏢 BPRJ
📍 Mumbai