Job Description
About the Job :
n We are looking for enthusiastic and customer-focused individuals to join our team as International Customer Service Representatives in Chennai.
n The role involves handling international customers through voice support, understanding their queries and concerns, providing appropriate solutions, and ensuring a positive customer experience.
n The ideal candidate should have excellent communication skills, valuable spoken English, active listening skills, and a strong customer-service mindset.
n Key Responsibilities
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- Handle inbound and/or outbound voice calls from international customers.n
- Understand customer queries, concerns, and requirements.n
- Provide accurate information and effective solutions to customers.n
- Resolve customer issues professionally and efficiently.n
- Communicate clearly and confidently with international customers.n
- Maintain a polite, professional, and customer-friendly approach during every interaction.n
- Follow company processes, policies, and quality standards.n




- Accurately document customer interactions and update relevant systems.n
- Meet defined productivity, quality, and customer satisfaction targets.n
- Handle difficult customer situations with patience and professionalism. Skills &n

nQualifications
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- Any Bachelor's Degreen
- Excellent verbal and written communication skills.n
- Good command of spoken English.n
- Ability to communicate confidently with international customers.n
- Valuable interpersonal and problem-solving skills.n
- Customer-focused attitude with a willingness to help customers.n
- Ability to work under pressure and handle challenging customer interactions.n
- Basic computer knowledge and ability to work with customer support systems.n
- Willingness to work in night shifts. Preferred Candidate Profilen
- Candidates with strong communication skills and a confident personality.n
- Candidates who are comfortable speaking with international customers.

📌 International Customer Service Representative (Tamil Nadu)
🏢 Shalini Recruitments
📍 Tamil Nadu