Consultant Partners | Full-time contract (on Consultant Partners payroll) | 45 hours per week | Remote, India | Shift: 4:00 PM to 12:30 AM IST | Reports to the client CEO | Immediate start

About the engagement

Consultant Partners is hiring a Product / CX / Service Design Lead on our payroll for a dedicated engagement with one of our clients, a venture-backed digital health company treating the anxiety, stress and depression that accompany a cancer diagnosis. Its flagship product is a clinically validated digital therapeutic that pairs a CE-certified application with personalized human coaching, and the company is entering a defining moment in the United States market.

You will be a Consultant Partners contractor, assigned full-time to this single client. The client is identified at shortlist stage under NDA.

The role

Own the quality and coherence of the client’s US experience across patients, providers, care teams and commercial partners.

You will work directly with the US CEO and the Strategy and Operations Manager to assess, prioritize and help ship improvements across the end-to-end patient experience and the partner-facing materials. This is design that reaches the interface but does not stop there. It covers the journey, the service behind it, and the collateral that carries it into the market.

What you will own

Patient experience. The end-to-end journey from first digital touchpoint through registration, consent, intake, the application experience, coaching and follow-up.

Provider experience. The referral journey, from awareness through referral and feedback, so that referring clinicians have confidence in what follows the handoff.

Care-team workflow. Service design across intake, care planning, coaching, documentation and escalation.

Commercial materials. The partner-facing proposition, implementation experience, reporting and key collateral.

Design foundations. Current-state journey mapping, friction analysis, a prioritized redesign backlog, wireframes and UI, a US service blueprint and US design principles.

What success looks like





● Measurably improved conversion and comprehension across the patient journey.

● A prioritized redesign backlog that the product team is actively shipping.

● A US service blueprint and design principles adopted across the company.

● Partner-facing materials consistently at a professional standard.

Who we are looking for

● Ten or more years in product and service design, with a portfolio of shipped work. Required.

● Experience designing healthcare or other regulated consumer experiences.

● Demonstrated end-to-end journey and service-design work, beyond interface design alone.

● Solid visual craft across both product UI and professional collateral.

● Comfortable working directly with engineering.

● Experienced in consulting or embedded client engagements, able to prioritize sharply and deliver against a live launch calendar.

Ways of working

● Full-time and dedicated to this client, 45 hours per week, Monday to Friday. This is a single-client assignment, not fractional across engagements.

● Shift: mostly 4:00 PM to 12:30 AM IST, giving overlap with European and US business hours. Occasional flexibility outside these hours is expected around launch.

● Embedded in the client’s tools from day one, camera-on for working sessions with the CEO and the Strategy and Operations Manager.

● No access to patient data or protected health information. The role runs on product, journey and operational material only.

Engagement terms

● Contract on Consultant Partners payroll, with an evaluation gate for both parties. Option to extend or expand scope by mutual agreement.

● Immediate start. NDA, consulting agreement and IP assignment executed through Consultant Partners before day one.

● Compensation: commensurate with experience.

Selection process

1. Profile and portfolio screening by Consultant Partners. Please submit a portfolio showing end-to-end journey or service-design work, not interface work alone.
2. Interview with the client CEO.
3. Short written or design exercise, briefed at shortlist stage.

Consultant Partners is an equal opportunity employer.

📌 Product / CX / Service Design Lead (Contract) (Wayanad)
🏢 Consultant Partners
📍 Wayanad