Process Trainer

Gurugram | Full-Time | Learning & Development / Training | Experience: 24 Years | Reports to: Training Manager

About FREED

FREED is India's first comprehensive debt relief platform, built on the belief that financial freedom is a right, not a privilege. Since 2020, we have helped thousands of individuals take control of their financial lives, with 1,500 Crore+ in debt enrolled, 30,000+ customers served, and 10,000+ accounts resolved.

Founded by Ritesh Srivastava and backed by leading investors, FREED is a fast-growing, purpose-driven fintech organisation on a mission that matters.

About the Role

We are looking for an energetic and experienced Process Trainer to design and deliver effective training programs that build process knowledge, improve employee capabilities, and drive overall performance.

The ideal candidate should have hands-on experience in conducting new-hire training, refresher sessions, process updates, and performance improvement interventions, preferably within a contact centre, BFSI, fintech, sales, or customer service environment.

What You'll Do

- Conduct current-hire training programs to ensure employees develop a strong understanding of processes, products, systems, and organizational guidelines.
- Conduct refresher training sessions to reinforce process knowledge and address identified knowledge gaps.
- Deliver training on process updates, policy changes, product updates, and current initiatives.
- Identify training needs based on performance trends, quality observations, feedback, and business requirements.
- Conduct performance improvement interventions for employees requiring additional coaching and support.
- Develop and update training presentations, process guides, learning materials, and other training content.




- Facilitate engaging classroom and virtual training sessions using effective learning methodologies.
- Conduct assessments, quizzes, role plays, and knowledge checks to measure learning effectiveness.
- Maintain training records, attendance, assessment scores, feedback, and completion reports.
- Work closely with Operations, Quality, HR, and other stakeholders to identify training requirements and improve employee performance.
- Provide feedback and recommendations to stakeholders based on training observations and assessment outcomes.

• Continuously improve training methodologies and content based on learner feedback and business requirements.

What We're Looking For

- Graduation is mandatory.
- 24 years of experience in process training, preferably within a contact centre, BFSI, fintech, sales, or customer service environment.
- Hands-on experience in conducting new-hire training, refresher sessions, process updates, and performance improvement interventions.
- Excellent verbal and written communication skills.
- Strong facilitation, presentation, and classroom management abilities.
- Confident and engaging training delivery style with the ability to connect with diverse audiences.
- Working knowledge of MS Office tools, particularly PowerPoint and Excel.
- Strong interpersonal, stakeholder management, and problem-solving skills.

• Ability to simplify complex processes and communicate them effectively to learners.

Why FREED? Join India's first debt relief platform and play a key role in building a high-performing, capable, and customer-focused workforce. At FREED, you'll have the opportunity to design impactful learning interventions, work closely with cross-functional teams, and contribute to the growth of a fast-growing, purpose-driven fintech organization.

Apply Now

Share your resume at [email protected]. We review every application and will reach out to shortlisted candidates.

📌 Process Trainer (Gurugram)
🏢 Freed India
📍 Gurugram