Noida, Uttar Pradesh

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

Key Responsibilities

- Directly manage the day-to-day operations of the team with the ability to grow and scale as necessary
- Serve as a single POC for HCL to drive initiatives, support governance activities for the program and help resolve escalations/issues.
- Ensure timely escalation management & validate the quality of action plans
- Be responsible for day-to-day activities and performance of the team members
- Working closely with users to ensure the project meets business needs
- Monitor service quality and execute continual service improvement actions.




- Perform analysis of inquiries for trends, risks, and issues

Skill Requirements
- Good comprehension skills
- Should possess previous experience in managing day-to-day deliverables of the team
- Interact with client on regular basis for reporting and performance of SLAs
- Positive Analytical and Logical thinking skills
- Prior experience in utility industry is an added advantage

Other Requirements #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Process Manager - Voice (Noida)
🏢 HCLTech
📍 Noida