Role & responsibilities

- 510 years of relevant experience in Process Excellence, BPM, Operational Excellence, Business Transformation, Continuous Improvement, Process Automation, Business Excellence or related areas.

- Experience in Lean Six Sigma / Kaizen / Process Re-engineering preferred.

- Experience in multi-location retail or process-driven organisations preferred.

- Strong process mapping, analysis and documentation skills.

- Strong analytical and problem-solving capabilities.

- Good understanding of ERP, CRM, automation and digital technologies.

- Exposure to AI-enabled process improvement and automation tools preferred.

- Strong Excel, MIS, data analysis and dashboard skills.

- Strong project management and implementation skills.

- Excellent stakeholder management and communication skills.

- Ability to work across Stores and Head Office functions.

- Ability to drive change and influence stakeholders without direct authority.

- Solid focus on measurable productivity, efficiency and cost improvements.

- Highly analytical, process-oriented and improvement-driven mindset.

Preferred candidate profile

📌 Process Excellence Manager (Mumbai)
🏢 Om Jewellers
📍 Mumbai