Job DescriptionAbout the Role
NWe are looking for a highly driven and hands-on Operations Manager to own and manage the end-to-end operations of our D2C business.
NThe role will be responsible for ensuring seamless order management, inventory planning, warehouse & fulfilment, logistics, returns/RTO management, vendor coordination and operational reporting. The ideal candidate should have strong experience in a fast-paced D2C/e-commerce workplace and be comfortable working across multiple teams and external partners.
NThe candidate will be expected to build scalable processes, improve operational efficiency and ensure a superior customer experience as the business scales.
NKey Responsibilities
n1. D2C & Order Operations
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- Own the complete order lifecycle from order placement to delivery. N
- Ensure timely processing, picking, packing, invoicing and dispatch of orders. N
- Monitor order ageing, cancellations, fulfilment accuracy and dispatch TAT. N
- Identify and resolve operational bottlenecks impacting customer experience. N




- Ensure smooth backend operations across the D2C website and marketplaces. N

n2. Inventory & Warehouse Management
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- Manage inventory availability and accuracy across warehouses and sales channels. N
- Monitor stock levels, ageing inventory, stock-outs and excess inventory. N
- Coordinate with supply chain/procurement teams for replenishment planning. N
- Work closely with warehouses/3PLs to ensure accurate inward, storage, picking, packing and dispatch. N
- Conduct periodic inventory reconciliation and warehouse audits. N

n3. Logistics & Last-Mile Operations
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- Manage relationships with courier partners, 3PLs and logistics aggregators. N
- Monitor delivery TAT, delivery success rate, NDR and RTO performance. N
- Drive initiatives to reduce RTO, shipping costs and delivery failures. N
- Evaluate logistics partners on cost, coverage, SLA adherence and service quality. N
- Negotiate and manage

📌 Operations Manager (Karnataka)
🏢 Talentiser
📍 Karnataka