Main Job Tasks:-

- To attend all the phone calls from various departments, and out calls
- To greet the people at nursing desk, answer their enquiries.

- To receive the patient in the OPD after registration and direct to the doctors room.

- To prepare the clinical summary of the OPD visit and hand it over to the patient.

- To direct the patient for investigations and further appointments.

- To ensure that the insurance/ CGHS/ECHS or any other company patient is given the letter of request for approval for procedures or surgeries.

- To direct patients to the admission desk if they need admission.

- To direct the attendant's and visitors to patients' rooms after verification of pass.

- Only one attendant per patient will be allowed at a time.

- To receive all reports from lab, X-ray, CT, MRI, Nuclear Scan, Culture, Biopsy and other reports and file report to patient folder and update to ward staff about reports.

- To receive new admission, greet the patient and accompany the patient till allotted bed.

- To inform the ward staff about, current admission and inform the dietician.

- In case of cancelled surgery, coordinate with PRO, ward staff, dietician and attendant.

- If patient been shifted to theatre, coordinate with PRO to vacate the room.

- In case of company/insurance patients' in addition to the above a copy of original discharge summary should be given to Billing Department along with discharge advice.

- Prepare daily outstanding report of all patients' in their ward and inform to concern Doctor and PRO.

- Contact MRD for patients old records when required and after receiving handover to ward staff, and later return to MRD Department.





- To prepare discharge summary and after correction and doctors signature a copy of it should be kept in case sheet for MRD department and a copy of it should be kept ready for patient.

- Prepare and arrange patient transport information, transport mode (i.e. Ambulance, Car) if required to visit any other hospital and at time of discharge.

- Responsible for posting, filing and placing in binders all memos, procedure, minutes, etc. for nursing department.

- Provides assistance to physicians and staff to meet quality measures.

- Billing follow-ups until bill at cash counter, and update to attendants.

- In case of discharge order by ward doctor, to enter discharge advice in system , inform to Billing Department.

- Contributes to the cleanliness and orderliness of the ward.

- Send the patient record to MRD, after discharging the patient.

- In case of company/insurance patient no records should be given to patient. Only discharge summary and patients own old records should be given.

- In case of Kalaignar insurance patient confirm with Billing Department regarding clinical photograph.

At time of discharge:-

- Check and collect bill clearance slip given by cash counter.

- Collect all attendant and visitors pass and attach with bill clearance slip.

- Handover the discharge summary to patient with patient's folder.

- Handover old or other hospital records.

- In case of full cash payment all records can be given to patient only on request, with a request form duly signed by patient and attendant.

- While handing over of any records, receive signatures of patient or attendant with name and phone number.

- Arrange ayah or usher girls, wheel chair etc., to drop patient till reception.

📌 Patient Coordinator ( IP & OP) (Chennai)
🏢 MIOT International
📍 Chennai