Job Description
Company Description
nLight Up Beauty® is revolutionizing skincare and the wellness sector in India with innovative formulations featuring cutting-edge ingredients like THD Ascorbate, Recent Zealand Glacial Clay, Rice Water Complex and Soap Free Cleansers and Butterfly Pea Flower. Our clean-label products, powered by superfoods, deliver exceptional results. Our best sellers also include wellness teas designed and formulated to aid fat burn and weight loss We're proudly featured in leading publications such as Vogue, Femina, Elle, and more. Our products are available on popular platforms like Nykaa, Amazon, Blinkit, Swiggy and Flipkart.
nRole Description
nThis is a full-time on-site role for a Customer Service Operations Specialist located in South Delhi. The specialist will be responsible for managing customer interactions, ensuring customer satisfaction, analyzing service operations, and providing customer support.



Day-to-day tasks include handling customer queries, optimizing service operations, and maintaining high levels of customer satisfaction.
nQualifications
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- Skills in Customer Service Operationsn
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessaryn
- Handling RTO, Abandoned carts , NDR and outbound callsn
- Handling COD ordersn
- Answering Customer's WhatsApp queriesn
- Create new orders on Shopify.n
- Excellent communication and interpersonal skillsn
- Ability to work independently and as part of a teamn
- Prior experience in the beauty or skincare industry is a plusn
- Proficiency with Microsoft Exceln
- Proficiency with Shopify , Delhivery Panelsn
- Bachelor's degree in Business Administration, Marketing, or related fieldn

📌 Customer Service Operations Specialist (New Delhi)
🏢 Light Up Beauty
📍 New Delhi