Customer Service Representative (CSR)

Job Details

Designation: Customer Service Representative

Contract Tenure: 1 Year

Experience: 2 to 3 Years

Number of Openings: 1

Location: Gurgaon / Mumbai / Baroda

Working Days: 5 Days Week

Working Hours: 8-hour shift-based schedule

Work Mode: Work from Office

- Manage end-to-end Customer Service Order Entry, Invoicing.
- Distributor and Hospital Order Processing.
- Verification on PO vs Sales Order for price, availability, mode of shipment, and other terms of PO if PO is from Hospital/Tender Supply.
- Manage bundle order, discount, and service agreement orders.
- Raise freight debit note and maintain tracker.
- Inform availability to customer against their orders.
- Change Plant to supply against order based on requirement and communication from Sales and customer.
- Change UPN to supply BO items.
- Communicate with customer, Sales, and Finance for credit hold orders.
- Coordinate with warehouse for dispatch and AWB details.
- Communicate with customer on AWB and pick-up from Airport in case of Airlift.




- Process GST Billing of items on consignment for >180 days and communicate with customer and Sales.
- Cancellation of BO items >180 days and communicate with customer and Sales.
- Coordinate with Sales, Commercial, and customer on price discrepancy and track price discrepancy orders and service them once price discrepancy is resolved.
- Communicate availability to customer on need basis.
- Attend customer, Sales, Finance, Warehouse, and Planning issue-based telephonic and conference calls.
- Communicate order status to customer and Sales.
- Communicate BO and Expected Date of Arrival (EDA) to customer and Sales.
- Communicate invoice and DC copy with customer as needed.
- Monitor block orders and take necessary action to service orders.
- Monitor expired consignment field inventory and coordinate with customer, Sales, and channel to close open consignment.
- Support order entry automation project.
- Support audit requirement.

If Interested share your CV on: [email protected]

📌 Order Management Specialist - SAP (Gurugram)
🏢 PERSOL
📍 Gurugram