Hiring

Role:- Order Management Specialist/ SME

Domain - Supply Chain / Logistics

Location: Pune

Shift : Rotational

Facilities : Cab

Work Mode: Work from Office

Experience: Relevant experience in Supply Chain / Order Management / Claims / Customer Operations

Key Responsibilities

Supply Chain – CT & EPOQ

- Handle requests and cases from Stores, Customer Care & stakeholders via email.
- Process Sales Orders, cancellations, POs, inventory and stock movements .
- Coordinate with Suppliers, Warehouses, Hubs, Stores, Logistics & Customer Care .
- Track supplier orders, production dates, ETA and resolve PO/order exceptions.
- Support inbound/outbound supply chain, inventory management and order fulfillment .
- Handle cross-docking, warehouse inventory and return-to-store activities.
- Ensure TAT, quality and KPI targets are met.
- Investigate and resolve system/order exceptions.

After Sales Claim Administration





- Process claims/tickets, refunds and damaged-product cases .
- Coordinate with suppliers for claim resolution and credit notes.
- Handle Credit Notes, Debit Notes and Manual RFCs .
- Match RFCs with credit notes and support refund processing.
- Investigate discrepancies and follow up with suppliers/stakeholders.

Mandatory / Preferred Skills
- Experience in Supply Chain / Order Management / Claims / Customer Operations
- Valuable understanding of Sales Orders, PO, Inventory & Fulfillment
- SAP experience preferred
- Good MS Excel & Word skills
- Strong written and verbal English communication
- Ability to work with deadlines and meet TAT/KPIs
- Strong coordination and problem-solving skills

📌 Order Management (2-5 Years/ Pune/F )
🏢 Innova ESI
📍 Pune