**This role is for one of Weekday's clients

Salary range: Rs 200000 - Rs 400000 (ie INR 2 - 4 LPA)** Min Experience: 1+ years

Location: India

JobType: full-time

We are looking for a detail-oriented and customer-focused Order Management Executive with 1-4 years of experience , preferably within the pharmacy, pharmaceutical, healthcare, or medical retail industry . The candidate will be responsible for managing the complete order lifecycle, from order processing and inventory coordination to dispatch, delivery tracking, and issue resolution.

The ideal candidate should have a robust understanding of pharmacy operations , prescription-related order processes, medicine availability, and customer requirements. This role requires excellent coordination skills, accuracy, and the ability to work efficiently in a fast-paced environment.

Requirements Key Responsibilities

- Manage and process customer orders accurately through internal order management systems.
- Handle pharmacy-related orders, ensuring medicines and healthcare products are processed as per established procedures.
- Verify order details, product availability, quantities, customer information, and other relevant requirements.
- Coordinate with pharmacy, warehouse, inventory, logistics, and delivery teams to ensure timely fulfillment.
- Monitor the complete order lifecycle from order placement to successful delivery.
- Track pending, delayed, cancelled, returned, or failed orders and take appropriate corrective action.
- Coordinate with pharmacists and relevant teams regarding prescription requirements, product substitutions, and medicine availability.
- Maintain accurate records of orders, dispatches, cancellations, returns, and customer issues.




- Address customer queries related to order status, availability, delivery timelines, replacements, and returns.
- Escalate order-related issues to the appropriate teams and ensure timely resolution.
- Monitor inventory availability and coordinate with relevant teams to minimize order cancellations caused by stock shortages.
- Ensure compliance with internal pharmacy processes, quality standards, and applicable operational guidelines.
- Generate and maintain regular reports related to order processing, fulfillment, pending orders, and operational performance.
- Identify recurring order-management issues and suggest improvements to increase efficiency and customer satisfaction.

Must-Have Skills

- Pharmacy / Pharmaceutical Operations
- Good understanding of medicines, healthcare products, and pharmacy order processes.
- Experience in order management, order processing, or pharmacy operations.
- Strong knowledge of order fulfillment and inventory coordination.
- Ability to understand and handle prescription-related requirements.
- Strong attention to detail and accuracy in processing orders.
- Excellent verbal and written communication skills.
- Good coordination and follow-up skills across multiple teams.
- Proficiency in MS Excel, order management systems, or other operational tools.
- Ability to manage multiple orders and priorities in a fast-paced environment.
- Strong problem-solving and customer-handling skills.

Qualifications & Experience

- Graduate in Pharmacy, Life Sciences, Healthcare, Commerce, or a related field.
- 1-4 years of relevant experience in order management, pharmacy operations, pharmaceutical distribution, healthcare operations, or a similar role.
- Candidates with hands-on experience in pharmacy order processing will be preferred.

📌 Order Management Executive (India)
🏢 Weekday AI (YC W21)
📍 India