Job Summary:

We are looking for a detail-oriented and proactive qualified to manage and monitor tickets related to ROTA, ensuring queries are handled efficiently and resolved within agreed timelines. The role involves ticket assignment, prioritization, follow-up, escalation, documentation, and reporting, while coordinating with relevant teams to ensure timely resolution.

:

- Monitor ticket queues and ensure timely assignment of incidents, service requests, and tasks.

- Prioritize tickets based on severity, impact, and SLA commitments.

- Track ticket progress and follow up with assigned teams for resolution.

- Escalate critical or overdue tickets to appropriate stakeholders.

- Ensure ticket documentation is complete and accurate.

- Generate ticket performance reports and identify trends.

Preferred candidate profile

Education:



Any Graduate

Experience

- Minimum 35 years of experience in ticket management, customer support or a similar service-oriented environment.

- Experience handling queries through ticketing systems;

experience with any workforce management platforms is preferred.

- Strong communication, interpersonal, and coordination skills.

- Good understanding of ticket prioritization, escalation, follow-up, and SLA management.

- Solution-oriented, with a proactive approach to managing and resolving challenges.

- Strong attention to detail and ability to maintain accurate ticket documentation and records.

📌 Operations Specialist - Workforce Management Help Desk (Bengaluru)
🏢 TTM Healthcare Solutions
📍 Bengaluru