Job Purpose:

The Operations Manager is responsible for managing the overall daily operations, profitability, and standard compliance across multiple caf and QSR outlets. This field-based role focuses on driving sales growth, controlling food and labor costs, developing store managers, and enforcing strict brand

SOPs. The Operations Manager serves as the key operational bridge between store teams and executive management to deliver a consistent, high-quality guest experience across all locations.

KRA /

Accountabilities: Manage daily operations, sales performance, and service execution across all assigned caf and QSR outlets.

- Conduct regular, unannounced store visits and

operational audits to ensure 100% adherence to company SOPs.
- Monitor store-level P&Ls;, focusing on reducing food

cost percentages, labor expenses, and operating overheads.
- Track daily, weekly, and monthly sales targets and

implement localized turnaround strategies for underperforming stores.
- Enforce strict food safety, sanitation, temperature

logging, and FSSAI hygiene standards in all kitchens and service counters.
- Oversee store inventory cycles, indenting schedules,

and stock rotation (FIFO/FEFO) to minimize wastage and stock variance.
- Manage, mentor, and evaluate Store Managers,

fostering leadership accountability and reducing staff turnover.
- Partner with HR to manage manpower planning, floor

recruitment, onboarding, and ongoing staff training programs.
- Monitor service speed, ticket fulfillment times, and

order accuracy during peak operational hours.
- Resolve escalated customer complaints and manage





aggregator ratings across platforms like Zomato and Swiggy.
- Ensure product consistency, standard recipe

execution, portion control, and presentation across all outlets.
- Coordinate seamlessly with the Central Kitchen,

Purchase, Logistics, HR, and Finance departments to clear operational gaps.
- Review daily POS data, wastage logs, and operational

reports to present actionable insights to senior management.
- Lead operational readiness, hiring, setup, and

handovers for new outlet openings (NTOs).

Core

Competencies /

Known Exp:

- Multi-Unit Management: Proven track record in

overseeing operations for multiple fast-paced QSR or caf locations simultaneously.
- Cost & Financial Control: Hands-on experience in

restaurant P&L; management, food cost math, wastage control, and labor rostering.
- Systems & Analytics: Proficiency in POS platforms

(such as Petpooja or Posist), MS Excel, and operational MIS reporting.
- Leadership & Execution: Strong field leadership

skills with the ability to coach store managers and enforce floor discipline.
- Operational Problem Solving: Capability to make

quick, data-driven decisions during rush periods and operational breakdowns. Must have / Tech /

Pref. Qualifications:

Education & Experience:

Education: Bachelors Degree or Diploma in Hotel

Management, Hospitality, or Business Administration.

Experience: 5 to 7 years of overall experience in F&B; operations, with at least 2 to 4 years in a multi-unit operations management role.

Preferred Industry Experience

- Multi-Outlet Caf Operations
- Quick Service Restaurant (QSR) Chains
- Cloud Kitchens & Rapid-Casual Restaurant Groups

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