1. Position Details

ParticularDetailsPositionOperations ManagerDepartmentHospital OperationsIndustryOphthalmology / Eye CareReporting ToCluster Head / Hospital Head / General Manager OperationsLocationHospital / BranchTeam ManagedFront Office, Patient Care, Counselling, Optometry, OT, Pharmacy, Optical, Billing, Support Services and other operational teams2. Job Purpose To manage and streamline the day-to-day operations of the ophthalmology hospital by ensuring effective patient flow, quality patient care, operational discipline, coordination between clinical and non-clinical departments, achievement of business targets, cost control, compliance and a high level of patient satisfaction.

The Operations Manager will be responsible for ensuring smooth functioning of the hospital from patient registration to consultation, investigations, counselling, surgery, billing, discharge and follow-up, while maintaining organizational standards and policies.

3. Key Responsibilities

A. Hospital Operations Management

- Manage the overall day-to-day operations of the hospital/branch.
- Ensure smooth functioning of all clinical and non-clinical departments.
- Monitor patient flow and identify operational bottlenecks.
- Ensure optimum utilization of manpower, infrastructure, equipment and other resources.
- Conduct daily operational rounds and address issues on priority.
- Ensure effective coordination between departments.
- Monitor branch opening, closing and operational readiness.

B. Patient Flow & Experience

- Monitor patient journey from registration to discharge.
- Reduce waiting time at registration, consultation, diagnostics, counselling, pharmacy, optical and billing counters.
- Ensure proper queue management and coordination between departments.
- Monitor patient complaints and ensure timely resolution.
- Improve patient satisfaction and service experience.
- Ensure proper communication with patients and attendants.

C. OPD & Clinical Coordination

- Coordinate with Ophthalmologists, Optometrists, OT team and clinical departments.
- Ensure proper scheduling of doctors and patient appointments.
- Monitor consultation volumes and doctor utilization.
- Ensure availability of required clinical support services.
- Coordinate special clinics, camps and surgical programs.
- Escalate clinical or operational issues to the appropriate authority.

D. OT & Surgical Operations

- Coordinate with OT, doctors, counsellors,



billing and patient-care teams for scheduled surgeries.
- Monitor daily surgery schedules and OT utilization.
- Ensure pre-operative and post-operative processes are completed appropriately.
- Monitor surgery cancellations, postponements and reasons.
- Ensure availability of manpower, consumables, instruments and other OT requirements.
- Coordinate with OT Inventory/Stores for timely availability of surgical materials.
- Monitor OT turnaround time and operational efficiency.

E. Business & Revenue Management

- Support achievement of hospital revenue and patient-volume targets.
- Monitor OPD, IPD/day-care, surgery, optical, pharmacy and diagnostic performance.
- Review daily, weekly and monthly business performance.
- Identify opportunities to improve revenue and patient conversion.
- Monitor counselling conversion from consultation to surgery.
- Coordinate with Business Development and Marketing teams for patient acquisition and camps.
- Track branch performance against assigned targets.

F. Counselling & Conversion

- Monitor counselling desk performance.
- Ensure proper counselling of surgery-advised patients.
- Track consultation-to-surgery conversion.
- Review pending surgery cases and follow-up activities.
- Ensure transparent communication regarding treatment, packages and hospital processes.
- Monitor reasons for lost/pending cases and initiate corrective actions.

G. Manpower & Team Management

- Monitor staffing requirements and manpower deployment.
- Ensure adequate manpower availability during peak hours.
- Allocate responsibilities and shifts effectively.
- Monitor attendance, punctuality, grooming and discipline.
- Conduct regular team meetings and performance reviews.
- Identify training and development requirements.
- Support recruitment, onboarding and induction of operational staff.
- Address employee grievances and operational conflicts.
- Ensure adherence to HR policies and hospital SOPs.

H. Quality & NABH Compliance

- Ensure implementation of hospital SOPs and policies.




- Maintain compliance with NABH and applicable statutory requirements.
- Ensure proper documentation and record maintenance.
- Coordinate internal audits and corrective/preventive actions.
- Monitor patient safety and quality indicators.
- Ensure compliance with infection control, biomedical waste management, fire safety and other hospital safety protocols.
- Ensure staff awareness and participation in mandatory training programs.

I. Inventory & Cost Control

- Monitor consumption of medical and non-medical supplies.
- Coordinate with Stores, Pharmacy and OT Inventory teams.
- Minimize wastage, expiry and stock discrepancies.
- Ensure appropriate stock levels for critical consumables.
- Monitor procurement requirements and approvals.
- Identify opportunities for operational cost reduction without compromising patient care.

J. MIS & Reporting

- Prepare and review daily, weekly and monthly operational reports.
- Monitor key performance indicators of all departments.
- Analyze patient volumes, revenue, surgeries, conversion, waiting time and complaints.
- Submit performance reports to management within defined timelines.
- Maintain accurate operational data and dashboards.
- Identify trends and recommend corrective actions based on data.

K. Patient Complaints & Grievance Management

- Receive and review patient complaints.
- Ensure immediate action on critical complaints.
- Coordinate with concerned departments for resolution.
- Maintain complaint records and closure status.
- Identify recurring complaints and implement preventive measures.

L. Facility & Support Services

- Coordinate with housekeeping, security, maintenance, biomedical, drivers and other support teams.
- Ensure cleanliness and hygiene standards.
- Monitor facility maintenance and equipment availability.
- Ensure timely resolution of infrastructure-related issues.
- Coordinate preventive maintenance activities.
- Ensure proper safety and emergency preparedness.

M. Marketing, Camps & Referral Coordination

- Coordinate with Marketing/Business Development teams for camps and outreach activities.
- Ensure operational readiness for eye camps.
- Coordinate patient transportation, registration, screening and referral processes.
- Monitor camp conversion and follow-up.
- Develop relationships with referral sources and support patient acquisition initiatives.

📌 Operations Manager (Warangal)
🏢 Maxivision eye hospital
📍 Warangal