Company Description Eben Telecom Pvt. Ltd., founded in 1995 in Kochi, Kerala, is a Customer Engagement Services company specializing in customer retention and relationship management. The organization supports brands with customer acquisition, transaction building, and long-term relationship strategies.

A highly experienced professional team combines deep industry knowledge with strong service values, focusing on quality, integrity, and measurable value for clients. Eben Telecom is a pioneer in contact center operations, leveraging advanced technology and trained talent to manage every aspect of customer and client contact. The company is committed to helping businesses build loyal customer bases through effective customer relationship management.

Role Description The Operations Manager will oversee day-to-day contact center and customer engagement operations, ensuring smooth delivery of services and adherence to quality standards.

Responsibilities include managing teams, monitoring performance metrics, optimizing processes, and coordinating with internal stakeholders to meet client expectations. The role involves resource planning, workload allocation, and troubleshooting operational issues to maintain high service levels and customer satisfaction.





The Operations

Manager will also contribute to continuous improvement initiatives, implement best practices, and support training and development of team members. This is a full-time, on-site role based in Kochi.

Qualifications

- Robust operations management skills, including team leadership, process optimization, and performance monitoring.
- Experience in contact center or customer engagement environments, with a focus on service quality and customer satisfaction.
- Proficiency in using CRM tools, contact center technologies, and basic data analysis for reporting and decision-making.
- Excellent communication, stakeholder management, and conflict resolution abilities.
- Proven skills in planning, organizing, and managing multiple priorities in a fast-paced setting.
- Bachelor’s degree in Business Administration, Operations Management, or a related field; an MBA or equivalent is an advantage.
- Prior experience managing medium to large teams, preferably in telecom, BPO, or customer service domains.
- Ability to work on-site in Kochi and align with rotating or extended operational hours as needed.

📌 Operations Manager (Kochi)
🏢 Eben Telecom
📍 Kochi