Job Title: Operations Manager

nLocation: Gurgaon

nDepartment: Operations

nReports To: General Manager – Operations

nPurpose of the Job Role:

nTo manage and drive day-to-day operations across assigned sites by ensuring operational excellence, client satisfaction, food quality, service standards, cost control, and effective manpower management while achieving business and profitability objectives.

nKey Responsibilities:

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- Plan, manage, and oversee day-to-day operations across assigned sites to ensure smooth and efficient service delivery.
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- Ensure consistent adherence to food quality, hygiene, safety, and service standards across all locations.
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- Manage manpower deployment, staffing requirements, attendance, productivity, and retention to ensure optimal workforce utilisation.
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- Build and maintain strong relationships with clients and address operational concerns and escalations promptly.
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- Monitor site performance against agreed KPIs, SLAs, operational plans, and business objectives and take corrective actions where required.
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- Ensure effective implementation of SOPs, processes, systems, and company policies across assigned sites.
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- Monitor and control food costs, wastage, consumables, and other operational expenses to achieve budgeted margins.
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- Review site-level performance and operational reports regularly and identify opportunities for improvement.
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- Coordinate with HR, QHSE, Procurement, Finance, Training, and other support functions to ensure seamless operations.
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- Ensure timely completion of training and development initiatives for operational teams to improve service quality and productivity.
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- Monitor vendor and supplier performance, where applicable,



to ensure adherence to agreed quality and service standards.
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- Conduct regular site visits and audits to identify gaps, drive compliance, and ensure continuous improvement.
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- Support business growth and client retention through effective customer engagement and delivery excellence.
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- Prepare and share regular operational reports, highlighting key achievements, challenges, escalations, and action plans.
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- Carry out additional responsibilities as assigned by the General Manager – Operations or senior management.
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nRole Outcomes:

nMajor outcomes of this role are:

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- Smooth and productive operations across assigned sites.
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- Reduction in site-level escalations and operational issues.
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- Improved client satisfaction and service delivery standards.
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- Adherence to food cost and operational budgets.
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- Effective manpower deployment, productivity, and retention.
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- Consistent compliance with QHSE, SOP, hygiene, and food safety standards.
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- Improved site profitability and operational efficiency.
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nQualifications:

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- Minimum 8–10 years of experience in F&B; Operations, with strong preference for candidates from the Catering / Contract Catering industry.
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- Strong experience in multi-site/site operations and client management.
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- Good understanding of manpower planning, food cost, P&L;, operational controls, and service standards.
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- Strong communication, leadership, interpersonal, and problem-solving skills.
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- Proven ability to manage teams and handle client escalations effectively.
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- Good geographical understanding and willingness to travel across assigned sites.
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- Hands-on experience with MS Excel, MS Word, and PowerPoint; strong analytical and reporting skills will be an added advantage.
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📌 Operations Manager (Gurugram)
🏢 Elior
📍 Gurugram