We are looking for an Operations Executive to manage the operational side of confirmed tours. The candidate will be responsible for coordinating and booking hotels, cabs, and other travel services, while ensuring that every tour is executed smoothly from the time of confirmation until the customer's trip is completed.

The ideal candidate should be organized, responsible, good at coordination, and comfortable communicating with hotels, cab vendors, customers, and internal teams.

Key Responsibilities

- Handle all operational requirements for confirmed tour bookings.
- Make and manage hotel bookings as per the confirmed itinerary and customer requirements.
- Coordinate with cab vendors/drivers and arrange vehicles according to the tour plan.
- Confirm hotel availability, room categories, meal plans, check-in/check-out details, and booking terms.
- Coordinate with hotels and vendors regarding rates, availability, payments, and confirmations.
- Share booking details, vouchers, itineraries, and other required information with the concerned team/customer.
- Coordinate with drivers and hotels before and during the customer's trip.
- Monitor ongoing tours and ensure all services are delivered as promised.
- Handle operational issues or last-minute changes during the tour and coordinate with vendors to resolve them quickly.
- Stay in regular communication with customers when required during their trip.
- Coordinate with the Sales Team after a package is confirmed and take complete operational responsibility for the booking.
- Maintain accurate records of hotel, cab, payment, and vendor confirmations.
- Follow up on pending bookings, payments, cancellations, and refunds.




- Ensure smooth coordination between customers, hotels, cab operators, and the internal team.
- Collect customer feedback after the trip and report any operational issues to the management.

Requirements
- 0–3 years of experience in travel operations, tour operations, hotel bookings, or a similar role.
- Freshers with good communication and coordination skills can also apply.
- Good knowledge of hotel and cab booking processes.
- Solid communication and negotiation skills.
- Good organizational and time-management skills.
- Ability to handle multiple bookings and tasks simultaneously.
- Ability to remain calm and solve problems during last-minute situations.
- Basic knowledge of MS Excel/Google Sheets and other office tools.
- Willingness to communicate with vendors and customers over phone and WhatsApp.
- Knowledge of Indian travel destinations and tourism operations will be an advantage.

Key Skills Hotel Booking | Cab Coordination | Vendor Management | Tour Coordination | Customer Support | Problem Solving | Negotiation | Communication | Follow-ups | Travel Operations

What We Expect The Operations Executive should take ownership of a tour once it is confirmed and ensure that hotels, cabs, and other services are properly arranged and monitored until the customer completes the trip. Attention to detail and quick problem-solving are essential for this role.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Paid sick time
- Paid time off

Education:
- Bachelor's (Preferred)

Experience:
- Travel planning: 2 years (Preferred)

Language:
- English (Required)

Work Location: In person

📌 Operations Executive (Shimla)
🏢 Travel On Ease
📍 Shimla