Location: Chandigarh · In office · Full-time

WHO WE ARE:

Skate Supply India is a bootstrapped skate and streetwear brand out of Chandigarh, building India's home for skate culture — from decks and apparel to caps and sunglasses, and soon our own inline-skate line, Piston.

We've grown fast, been featured on Shark Tank India, and we're now heading into our biggest growth phase yet. It's early, it's scrappy, and there's a lot still to build.

THE ROLE:

We're looking for someone to be the operational backbone of the brand — keeping our customers happy, our orders moving, and our reputation sharp. You'll sit right at the intersection of customer support, logistics and online reputation, bringing order to a fast-moving and sometimes ambiguous environment. If you like building systems where none exist and owning problems end to end, you'll feel right at home.

WHAT YOU WILL OWN:

- Customer support & complaints — be the voice of SSI across WhatsApp, email, Instagram DMs and calls. Respond fast, resolve issues, handle returns, refunds and exchanges, and turn unhappy customers into loyal ones
- Complaint tracking & systems — log, track and categorise every complaint, spot the recurring ones, and build the simple trackers and SOPs that stop them happening again
- Online reputation (ORM) — own our reviews, ratings and comments across the website, social and marketplaces. Respond thoughtfully, escalate smartly, and protect the brand's reputation
- Warehouse & logistics support — help keep orders flowing: coordinate dispatch, follow up with courier partners, manage RTOs and returns,



and keep an eye on stock and inventory accuracy
- Process & systems building — as we scale, help design the workflows a growing brand needs. You won't just follow SOPs — you'll help write them

YOU WILL THRIVE HERE IF:

- Have 1–2 years in operations, customer support, e-commerce or a similar role
- Are comfortable juggling many things at once and staying calm in ambiguity
- Think in systems and processes — you look for the root cause and the repeatable fix
- Are a genuine self-starter who takes ownership, goes the extra mile without being asked, and is never the “that's not in my JD” type
- Communicate clearly and warmly, in English and Hindi
- Are based in, or happy to relocate to, Chandigarh

BONUS POINTS:

- You love skateboarding, streetwear or the culture — or you're genuinely curious about it
- You've worked with a D2C / e-commerce brand, Shopify, or tools like WhatsApp Business, marketplaces or helpdesk software
- You've built a tracker, SOP or process from scratch before

WHY JOIN US:

- A ground-floor role in a fast-growing, bootstrapped brand where your work is visible and genuinely matters
- Real ownership and autonomy — the room to build, not just execute
- A front-row seat, and a real hand, in our next growth phase, including the Piston launch
- A young, dynamic team that moves fast and has fun doing it

HOW TO APPLY: Send your CV — and anything that shows how you think or build — to [email protected] with the subject “Ops & Support — [Your Name]”

Bonus if you tell us about a time you fixed something nobody asked you to.

📌 Operations & Customer Support Intern/Executive (Chandigarh)
🏢 SkateSupplyIndia
📍 Chandigarh