Job DescriptionAt Vehere, we're not just building cybersecurity products, we're shaping the future of how organizations detect, understand, and respond to evolving cyber threats.
NAs a Senior Technical Support Engineer, you'll be part of a high-caliber team solving complex, real-world security challenges. You'll have the opportunity to work on meaningful technology, collaborate with talented people across teams and geographies, and turn bold ideas into solutions that make a measurable impact.
NWe're looking for people who are curious, driven, and ready to challenge the status quo, people who want to learn rapid, take ownership, and build things that matter.
NIf you're ready to push boundaries, solve problems that matter, and help shape the next generation of cybersecurity, we'd love to have you build the future with us.
NJob Summary:
NWe are looking for a highly skilled and customer-focused Senior Technical Support Engineer with expertise in Network Security tools and hands-on experience of working in Security Operation Center. In this role,
you will provide technical support for our enterprise customers, troubleshoot complex issues, and act as a subject matter expert for Vehere AI-Network Security solutions.
NKey Roles and Responsibilities:
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- Provide hands-on,onsite or remote implementation support for Vehere AI-Network Security solutions to enterprise customers. N
- Respond to customer issues via email, ticketing systems, phone, or remote sessions. N
- Collaborate with engineering, QA, and product teams to resolve complex technical issues and escalate bugs or feature requests. N
- Assist customers / partners with installation, configuration, integration, and tuning of NDR tools in their environment. N
- Work closely with customer's Security Operations Centre (SOC) teams and network engineers to reduce dwell time in incident responses. N
- Analyze network traffic, packet captures (PCAP), NetFlow, and security logs to detect anomalies, troub
📌 Senior Technical Support Engineer (Alibag)
🏢 Vehere
📍 Alibag