We are looking for an Onboarding & Customer Success Executive who will act as the primary point of contact between our organization and schools / educational institutions during the onboarding and implementation process.

The role will be responsible for ensuring that every new institution is onboarded smoothly from account and user ID creation, curriculum and platform setup, data coordination and training to resolving initial queries and ensuring customer satisfaction.

The ideal candidate should be organized, technically comfortable, good at communication and highly customer-focused. This role is suitable for both fresh graduates with a technical background and candidates with 1–2 years of experience in EdTech, customer success, implementation, project coordination or a similar role.

Key Responsibilities

- Act as the primary Point of Contact (POC) for schools and educational institutions during onboarding and implementation.
- Coordinate the complete onboarding process from initial handover by the Sales team to successful activation and implementation.
- Collect and validate required information from schools, including student, teacher, class, section and other relevant data.
- Coordinate the creation and activation of student, teacher, administrator and institutional IDs/accounts.
- Coordinate with internal Product, Technology, Curriculum and Operations teams to ensure the institution is configured correctly.
- Support the setup and deployment of curriculum, courses, learning content, modules and other educational resources.
- Coordinate platform configuration and ensure that the school's requirements are correctly implemented.
- Conduct or coordinate onboarding sessions, product walkthroughs and basic training for teachers, coordinators and school administrators.
- Handle day-to-day customer queries during the onboarding and initial implementation phase.
- Understand customer issues, coordinate internally for resolution and ensure timely closure.




- Maintain regular communication with institutional stakeholders and keep them updated on onboarding progress.
- Track onboarding activities, pending requirements, dependencies and completion timelines.
- Maintain accurate onboarding records, checklists, reports and documentation.
- Monitor the initial customer experience and proactively identify issues that may affect adoption or satisfaction.
- Collect customer feedback and communicate recurring requirements or concerns to the relevant internal teams.
- Coordinate with the Sales team during the transition from sales closure to implementation and customer success.
- Ensure that customers receive a smooth and professional experience throughout the onboarding journey.
- Support customer retention and adoption by maintaining solid relationships with institutional stakeholders.

Technical Responsibilities The candidate does not need to be an advanced programmer, but should be comfortable working with technology and learning new systems.

The role may involve

- Basic understanding of coding/programming concepts.
- Working with web-based platforms and educational technology products.
- Basic understanding of databases, spreadsheets and data management.
- Handling user/account creation and platform configuration.
- Basic troubleshooting and issue identification.
- Working with Excel / Google Sheets and other productivity tools.
- Understanding basic concepts of HTML, Python, JavaScript or other programming languages will be an advantage.
- Coordinating with technical teams and communicating customer requirements/issues clearly.

Required Skills




- Excellent communication and customer-handling skills.
- Strong coordination and follow-up abilities.
- Good organizational and project-management skills.
- Ability to manage multiple schools/institutions and onboarding activities simultaneously.
- Strong attention to detail, especially when handling student/teacher data and account setup.
- Comfortable working with technology and learning new software/platforms quickly.
- Good problem-solving and troubleshooting ability.
- Proficiency in MS Excel / Google Sheets / PowerPoint.
- Ability to communicate professionally with teachers, coordinators, principals and other institutional stakeholders.
- Willingness to take ownership of customer issues until resolution.

Educational Qualification

Preferred

- B.Tech / B.E. – CSE, IT, AI/ML, Data Science, ECE or related technical disciplines.
- BCA / MCA or other relevant technical qualifications.
- Candidates from other disciplines with strong EdTech/customer-facing experience may also be considered.

For Freshers Freshers with a technical background are welcome to apply if they demonstrate:
- Basic programming/coding knowledge.
- Strong communication skills.
- Good logical and problem-solving ability.
- Interest in EdTech and technology.
- Strong ownership and willingness to learn.

What We Are Looking For We are looking for someone who can take ownership of the entire customer onboarding journey and ensure that schools do not feel lost after signing up with us.

You should be someone who follows up proactively, keeps track of multiple moving parts, communicates clearly with customers and internal teams, and does not wait for someone else to solve a problem.

The role requires a combination of technology awareness, project coordination, customer service and problem-solving.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Onboarding & Customer Success Executive – EdTech (Noida)
🏢 Qonevo Technologies Private
📍 Noida