About the Role

Windermere Retreats is looking for a Reservations & Office Assistant to join our Kochi office, supporting the reservations, accounts and administrative functions of our two boutique properties — Windermere Estate, Munnar and Windermere River House, near Thattekkad.

We are looking for someone who is organised, accurate and comfortable working with computers and numbers, while also being pleasant and confident in communicating with guests over the telephone when required.

The position would suit someone looking to develop experience across hotel reservations, office administration and basic accounts-related work. We are a small and friendly team, so we are looking for someone who is comfortable working together and helping across different areas when required. While we maintain regular office hours, we also try to provide reasonable flexibility within the team.

Location: Thrikkakara, Kochi

Working Hours: Monday to Saturday, 9:30 am – 5:30 pm

Key Responsibilities

Reservations

- Enter and update reservations accurately in the hotel reservation software.
- Maintain guest and booking details, including dates, room requirements, rates and other relevant information.
- Assist the reservations team with updating booking records, cancellations and amendments.
- Coordinate with the properties regarding reservation information when required.
- Answer incoming telephone enquiries in the absence of the reservations team and record guest requirements accurately.
- Gradually learn to assist with straightforward guest enquiries relating to availability, rooms, rates and the properties.

Accounts & Data Entry

- Enter purchase,



expense and other accounts-related information into the relevant software.
- Maintain accurate records of invoices, bills and supporting documents.
- Assist with basic reconciliation and checking of entries.
- Organise and maintain digital and physical records for the office.
- Coordinate with the accounts team on documentation and routine administrative requirements.

Office Administration

- Assist with day-to-day administrative work at the Kochi office.
- Maintain files, records and other office documentation.
- Support the reservations and accounts teams wherever required.

What We Are Looking For

- Graduate or diploma holder; qualifications in Commerce, Business Administration, Hospitality or a related field would be useful.
- Comfortable using computers and working with data-entry software.
- Working knowledge of Microsoft Excel and Word.
- Good numerical ability and attention to detail.
- Ability to communicate clearly and pleasantly in English and Malayalam.
- Comfortable speaking to guests and answering telephone calls.
- Previous experience in hotel reservations, accounts, administration or office work would be an advantage.
- Fresh graduates with the right aptitude and willingness to learn may also be considered.

Job Types: Permanent, Full time Pay: ₹18,000.00 - ₹22,000.00 per month

Ability to commute/relocate

- Thrikkakara, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:
- Diploma (Preferred)

Experience:
- total work: 2 years (Preferred)

Language:
- English, Hindi, Malayalam (Preferred)

Work Location: In person

📌 Office Receptionist (Thrikkakara)
🏢 Windermere Retreats
📍 Thrikkakara