- Administer and operate the Nexthink cloud platform and Portal
- Support Nexthink Collector deployment, updates, and ongoing health monitoring
- Configure and maintain dashboards, investigations, campaigns, alerts, and reports
- Analyze experience data to identify trends, recurring issues, and degradation patterns
- Translate business and operational requirements into relevant digital experience metrics and insights
- Develop, test, and maintain Nexthink automations and remediation actions
- Create and maintain remediation scripts using PowerShell and Bash
- Support approved extensions of Nexthink functionality using API based integrations
- Assist with integrations between Nexthink and ServiceNow or endpoint management platforms
- PowerShell Scripting
- Bash Scripting
- REST APIs
- Nexthink Administrator (mandatory)
- ServiceNow
- Nexthink cloud platform / Portal
English (mandatory) with excellent communication
- Hands-on experience administering Nexthink in an enterprise workplace (backend/server administration, console management, and analytics).
- Nexthink Administrator certification (required)
- Hands on experience administering the Nexthink platform
- Experience supporting enterprise Windows and macOS endpoint environments
- Working knowledge of PowerShell and Bash scripting
- Experience with extending platforms through REST API integrations
- Ability to translate business needs into measurable digital experience outcomes
- Basic understanding of ITSM concepts (incident and problem management)
- Strong analytical, communication, and documentation skills
- Ability to work independently on assigned tasks with guidance from senior team members
• Familiarity with data privacy/compliance considerations when designing investigations and reports.