Company Description The Indus Club is a private members’ business and lifestyle club located in BKC, Mumbai, the business capital of India. Recognized as one of the most admired and aspired-to clubs in the city, it serves newsmakers, leaders, and accomplished professionals across industries.

The club offers an exclusive environment designed for networking, business meetings, and high-end social experiences. Membership is by invitation only, creating a curated community of influential members. Team members join a premium brand focused on exceptional service and a distinctive member experience.

Role Description The Membership Executive is a full-time, in office role based in Mumbai. This position is responsible for managing the end-to-end membership lifecycle, including responding to membership inquiries, guiding prospective members through the application process, and supporting onboarding activities. The role involves maintaining relationships with existing members, ensuring high satisfaction, and addressing queries or concerns promptly.

The Membership

Executive collaborates with internal teams to coordinate events, gather member feedback, and support member engagement initiatives.



Daily tasks include maintaining accurate membership records, preparing reports, following up on renewals, and contributing to membership growth and retention.

Qualifications

- Strong Membership Development and Account Management skills, with the ability to build and nurture long-term member relationships.
- Excellent Customer Service capabilities, focused on delivering a high-quality and responsive experience to a discerning member base.
- Clear and professional Communication skills, both verbal and written, suitable for interacting with senior professionals and high-profile members.
- Proven Sales experience, including handling leads, converting inquiries into memberships, and supporting retention initiatives.
- Attention to detail and proficiency in using CRM or membership management systems and basic MS Office tools.
- Ability to work on-site in Mumbai, manage multiple priorities, and collaborate effectively with cross-functional teams.
- Prior experience in hospitality, premium clubs, or customer-facing roles is an advantage.
- Bachelor’s degree in Business, Hospitality, Marketing, or a related field preferred.

📌 Membership Executive (Mumbai)
🏢 The Indus Club
📍 Mumbai