Assistant Manager – Branch Operations & Coordination Job Summary

We are looking for a responsible and well-organized Branch Operations & Coordination to coordinate and monitor the activities of multiple branches through email, phone calls, and video meetings.

The person will act as a key communication link between the management and Branch Heads, ensuring that daily operations, follow-ups, meetings, leads, payments, and important action items are completed on time.

Key Responsibilities

- Coordinate and communicate regularly with Branch Heads through email, phone calls, WhatsApp, and video meetings.
- Conduct and coordinate daily meetings with Branch Heads and follow up on assigned tasks and action points.
- Monitor the day-to-day performance and activities of different branches.
- Maintain regular email communication and follow-ups with Branch Heads.
- Follow up on sales leads, enquiries, and pending leads to ensure timely action by the respective branches.
- Monitor and follow up on pending payments, collections, and outstanding amounts with Branch Heads.
- Track commitments and deadlines given by Branch Heads and ensure timely completion.
- Prepare daily/weekly updates and reports for management regarding branch performance and pending activities.
- Identify delays, operational issues, or areas requiring management attention and report them promptly.
- Coordinate between management and branches to ensure smooth flow of information and instructions.
- Maintain records of meetings, follow-ups, pending tasks, leads, payments, and branch-related activities.
- Ensure that important emails, calls, and instructions from management are communicated to the concerned Branch Heads without delay.
- Follow up consistently until assigned tasks are completed and properly reported.
- Support management in monitoring overall branch performance and operational discipline.





Required Skills & Qualifications
- Bachelor's degree or equivalent qualification.
- 0–2 years of experience in administration, branch coordination, operations, sales coordination, or a similar role.
- Excellent communication and interpersonal skills.
- Strong follow-up and coordination skills.
- Good knowledge of email communication, video meetings, MS Office/Google Workspace, and basic reporting.
- Ability to communicate confidently with Branch Heads and senior management.
- Solid organizational and time-management skills.
- Ability to handle multiple branches and tasks simultaneously.
- Good problem-solving and decision-making ability.
- Must be disciplined, proactive, responsible, and result-oriented.

Key Performance Areas (KPIs)
- Timely completion of daily follow-ups.
- Attendance and effectiveness of daily branch meetings.
- Timely follow-up and conversion of leads.
- Timely collection/payment follow-up.
- Completion of action points assigned to Branch Heads.
- Accuracy and timeliness of branch reports.
- Effective communication between management and branches.
- Reduction of pending tasks and overdue follow-ups.

Preferred Candidate Profile The ideal candidate should be highly organized, confident in communication, persistent with follow-ups, and capable of managing multiple branches remotely. The candidate should be comfortable spending significant time on calls, emails, video meetings, and coordination activities. Job Title: Branch Operations & Coordination

Department: Operations / Management

Reporting To: Senior Management / General Manager

Work Mode: Office

Experience: 0–2 Years

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance

Ability to commute/relocate:
- Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)

Language:
- English (Preferred)

Location:
- Kochi, Kerala (Kochi) (Preferred)

Work Location: In person

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