Key Responsibilities

1. Client Servicing & Relationship Management:

o Act as the primary point of contact for clients, ensuring their needs and expectations are met. o Build and nurture long-term relationships with clients, fostering trust and confidence. o Proactively address client inquiries and provide timely updates on service delivery.
1. Daily Operations Management:

o Oversee and manage day-to-day operational tasks to ensure efficiency and accuracy. o Coordinate with internal teams and service providers to meet operational deadlines.

o Ensure adherence to established processes and service standards.

1. Design Curated Engagement Calendars:

o Manage Virtual Wellness Sessions for individual clients and at a group level o Maximise Onsite Wellness Sessions.
1. Service Escalation Management:

o Handle and resolve service escalations promptly to maintain client satisfaction. o Provide RCAs (Root Cause Analysis) of recurring issues and implement corrective actions to prevent future occurrences.

o Monitor escalations to ensure all cases are resolved within defined timelines.

1.



Health Check Appointment Scheduling:

o Schedule health check appointments for clients with accuracy and efficiency. o Communicate appointment details to clients and service providers.

o Manage rescheduling requests and last-minute changes while minimizing disruptions.

1. Report Management:

o Follow up with service providers to obtain client health check reports within stipulated timelines. o Ensure the accuracy and completeness of reports before sharing them with clients. o Maintain a centralized record of all reports for easy retrieval and compliance purposes.
1. Continuous Improvement:

o Identify opportunities to streamline processes and improve service delivery. o Provide feedback to relevant teams to enhance the client experience. o Stay updated on industry best practices and incorporate them into daily operations.
1. Presentation of Dashboards:

o Organise Monthly & Quarterly connects with clients and present the Utilisation Report and Roadmaps

📌 Manager (Mumbai)
🏢 Septa Health Solutions
📍 Mumbai