Role Overview The Manager – Member Engagement & Experience will lead member engagement and experience initiatives for CPA Australia in India, with a focus on creating meaningful connections and delivering ongoing value to members.

The role will develop and execute programmes, events, thought leadership and other engagement initiatives that strengthen members’ connection with CPA Australia throughout their membership journey.

The role will also develop a strong understanding of member needs and insights, using these to continually enhance the member experience and shape relevant initiatives for the India market.

Key Responsibilities

Member Engagement & Experience

- Develop and execute initiatives that strengthen member engagement, connection and the overall member experience.
- Build meaningful relationships with members and understand their needs, expectations and interests.
- Identify opportunities to enhance the value and relevance of CPA Australia membership.
- Develop initiatives that encourage greater member participation, connection and advocacy.
- Engage with members at different stages of their membership journey and ensure a consistent and positive experience.

Member Programmes, Events & Thought Leadership

- Plan and deliver relevant member events, programmes and engagement activities across India.
- Develop opportunities for members to connect with peers, industry leaders and the broader CPA Australia community.
- Support the delivery of thought leadership, professional development and networking initiatives that are relevant to members.
- Work with internal teams and external stakeholders to ensure high-quality execution and member participation.
- Ensure effective communication and follow-up before and after member activities.





Member Insights & Experience Improvement

- Develop a strong understanding of the India member community, including member needs, interests and engagement patterns.
- Gather and use member feedback and insights to identify opportunities to improve the member experience.
- Identify emerging trends and opportunities to enhance member value and engagement.
- Share member insights with relevant stakeholders to inform future programmes, services and initiatives.

Stakeholder Collaboration

- Work closely with India and CPA Australia teams across membership, marketing, communications, events and other relevant functions.
- Build effective relationships with internal and external stakeholders to deliver member initiatives.
- Coordinate multiple initiatives and ensure timely and effective delivery across markets.

Key Skills & Experience

- 8–10 years of experience in member engagement, customer experience, relationship management, membership organisations, events or a related field .
- Strong relationship-building and interpersonal skills, with a genuine member/customer-centric approach.
- Demonstrated ability to develop and execute engaging programmes, events or experiences.
- Excellent communication, presentation and stakeholder-management skills.
- Strong organisational and project-management capabilities, with attention to detail.
- Ability to understand customer/member insights and translate them into meaningful initiatives.
- Proactive, creative and solutions-oriented, with the ability to identify new ways of engaging members.
- Ability to work independently while collaborating effectively across teams.
- Experience in a skilled association, membership organisation, professional services or education environment would be an advantage.

📌 Manager – Member Engagement & Experience (Saket)
🏢 CPA Australia
📍 Saket