Greetings from iEnergizer!

We at iEnergizer are hiring for Manager Front Office Operations to lead and manage front-office operations within a US Banking process environment.

Position: Manager Front Office Operations

Company: iEnergizer Pvt. Ltd.

Location: Noida Sector 60 (Nearest Metro: Sector 59, Noida)

Work Mode: Work From Office

Shift: 10 Hours | 5 Days Working | Rotational US Shift

Experience: Minimum 12 Months as Manager Front Office Operations in a US Banking/Financial Services Process – MANDATE

Compensation: Up to 16 LPA

Cab & Meals: Not Provided

Key Responsibilities:

- Manage end-to-end Front Office Operations for a US Banking process.
- Lead, mentor and manage operations teams to achieve business objectives.
- Ensure achievement of SLA, AHT, CSAT, Quality, Productivity, Shrinkage, Attendance and Schedule Adherence targets.
- Monitor operational performance through MIS, dashboards and business reports.
- Drive process improvement, productivity enhancement and operational excellence.
- Handle client and senior stakeholder interactions, governance calls and business reviews.
- Identify operational risks and implement corrective/preventive actions.
- Ensure compliance with process, client, data privacy and regulatory requirements.
- Manage escalations and ensure timely resolution of customer/process issues.
- Drive employee engagement,



performance management and capability development.

Eligibility Criteria:

- Minimum 12 months of documented experience as Manager – Front Office Operations in a US Process – MANDATE.
- Strong experience in US Banking / US Financial Services / Fintech Operations preferred.
- Solid understanding of Voice / Customer Service Operations and operational KPIs.
- Proven experience in people management and team leadership.
- Strong client handling, stakeholder management and communication skills.
- Excellent analytical and decision-making abilities.
- Strong knowledge of SLA, AHT, CSAT, Quality, Productivity and Schedule Adherence.

Important Note: Please share resumes ONLY for candidates having relevant and similar Manager – Front Office Operations experience in a US Process.

Profiles without the required US Front Office Operations Manager experience will not be considered.

Selection Process:

HR Screening Operations Interview Process Owner Round Salary Discussion & Closure Onboarding

Candidates shortlisted through online interviews will be required to attend a mandatory Face-to-Face Interview before final compensation discussion and offer rollout.

Share your updated resume: [email protected]

WhatsApp: (phone hidden)

Contact: HR Arun Sharma

~Regards

Arun Sharma iEnergizer HR Team

📌 Manager (Front Office Operations) | US Banking Process | iEnergizer (Noida)
🏢 iEnergizer
📍 Noida