Job Title –

Manager - Business Support - Data Analytics

Key Responsibilities:

Analytics & Insights

- Analyze data across Certified, Talent Management, Talent Acquisition, Employee Feedback and business performance.

- Identify trends, patterns and opportunities to support strategic decision-making.

- Develop meaningful insights from large and complex datasets.

- Translate analytics into practical recommendations and actions.

- Build and maintain dashboards, reports and management presentations.

Measuring Impact

- Help establish transparent measures of success for talent and learning initiatives.

- Assess the effectiveness of Certified programs and development interventions.

- Connect learning, engagement, talent and business outcomes.

- Support ROI and impact analyses for key HR initiatives.

Employee Feedback & Survey Analytics

- Analyze EOS and other employee feedback data.

- Conduct driver analyses and deep dives into key topics.

- Identify actionable insights and areas for improvement.

- Support leadership teams in understanding and acting on survey results.

Project Management

- Manage analytics and improvement projects from concept through implementation.

- Coordinate stakeholders across HR, Certified, Talent, Learning and Business functions.

- Track progress, manage timelines and ensure delivery of key milestones.

- Drive follow-up actions and ensure insights lead to outcomes.

Executive Communication

- Create concise, executive-ready presentations and summaries.

- Present findings and recommendations to senior HR and business leaders.





- Simplify complex analyses and communicate key messages clearly.

- Prepare materials for leadership forums and management discussions.

Experience

What We Are Looking For

- Several years of experience in analytics, consulting, strategy, HR, People Analytics or a related field.

- Experience working with large datasets and translating data into business insights.

- Strong project management experience.

- Experience interacting with senior stakeholders.

Technical Skills

- Advanced Excel and Power BI.

- Strong analytical and problem-solving capabilities.

- Experience with SQL, Python or similar tools.

- Ability to structure and analyze complex information.

Personal Attributes

- Proactive and self-driven.

- Naturally curious and asks thoughtful questions.

- Comfortable working independently and managing ambiguity.

- Strong business acumen and commercial mindset.

- Excellent stakeholder management skills.

- Able to balance attention to detail with seeing the bigger picture.

- Strong communication and storytelling skills.

- Not afraid to challenge assumptions and bring forward new ideas.

What Success Looks Like The successful candidate will:

- Become a trusted thought partner for the Central team and broader leadership team.

- Build a fact-based view of what drives talent, engagement, learning and business performance.

- Anticipate questions before they are asked.

- Bring insights, recommendations and solutions rather than only reporting data.

- Help the organization make better and faster decisions.

📌 Manager - Business Support - Data Analytics (Mumbai)
🏢 DHL Freight
📍 Mumbai