Hello,

nGreetings from ZettaMine Labs Pvt Ltd!!

nWe are looking for Application Support Engineer (L2/L3) with exciting project opportunities.

nJob Role: Application Support Engineer – L2/L3

nLocation: Bangalore

nNotice Period: Immediate / 15 Days

nExperience: 8-10 Years

nRelevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, ServiceNow/ITSM, and 24x7 production environments.

nMandatory:

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- Strong ITIL Process Knowledge – Incident, Problem, Change & Service Request Management
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- Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing
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- Application/Production Support experience in a 24x7 environment
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- Root Cause Analysis (RCA), Log Analysis & Incident Resolution
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- ServiceNow or other ITSM Tool experience
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- Excellent stakeholder communication skills
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nGood-to-Have:

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- Cloud Platform Knowledge – Azure and/or AWS
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- Excel Automation, VBA Macros, Pivot Tables & Reporting
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- API and Application Integration understanding
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- Batch Scheduling / Job Monitoring Tools
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- Exposure to People, SGDIR, or IGG applications
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- Application Monitoring Tools experience
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nKey Responsibilities:

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- Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment.
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- Manage incidents, problems, changes, and service requests in accordance with ITIL processes.
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- Perform advanced SQL-based troubleshooting, data analysis, and complex query writing.
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- Conduct Root Cause Analysis (RCA) for recurring and critical production issues.
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- Perform detailed application and log analysis to identify and resolve incidents.
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- Monitor application health, performance, and production environments to ensure application stability.
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- Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools.
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- Work extensively with ServiceNow/ITSM tools for incident, problem, change, and service request management.
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- Troubleshoot APIs, application integrations, and batch jobs.
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- Monitor scheduled jobs and batch processes and take appropriate corrective actions.
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- Work with Azure/AWS cloud platforms for application support and troubleshooting.
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- Collaborate with development, infrastructure, database, cloud, and other technical teams for issue resolution.
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- Engage with business and technical stakeholders and provide timely updates on production incidents.
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- Maintain support documentation, troubleshooting procedures, knowledge articles, and RCA reports.
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- Participate in 24x7 production support, on-call, and incident management activities.
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nWho Can Apply?

n✔️ Strong experience in L2/L3 Application or Production Support.

n✔️ Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.

n✔️ Advanced hands-on experience with SQL for troubleshooting, data analysis, and complex queries.

n✔️ Experience working in a 24x7 production support environment.

n✔️ Strong experience in RCA,



log analysis, troubleshooting, and incident resolution.

n✔️ Hands-on experience with ServiceNow or other ITSM tools.

n✔️ Positive understanding of application monitoring and production support processes.

n✔️ Experience with Excel, VBA Macros, Pivot Tables, and reporting automation is preferred.

n✔️ Understanding of APIs and application integrations.

n✔️ Experience with batch scheduling and job monitoring tools is an advantage.

n✔️ Exposure to People, SGDIR, or IGG applications is an added advantage.

n✔️ Knowledge of Azure and/or AWS is preferred.

n✔️ Strong communication and stakeholder management skills.

n✔️ Ability to troubleshoot critical production issues and work effectively under pressure.

nCandidate Details:

nPlease share the following details along with your updated resume: [email protected]

nFull Name:

nContact Number:

nCurrent Location:

nTotal Experience:

nRelevant Experience in Application Support:

nL2/L3 Production Support Experience:

nITIL Process Experience:

nAdvanced SQL Experience:

nIncident Management Experience:

nProblem Management Experience:

nChange Management Experience:

nRCA & Log Analysis Experience:

nServiceNow / ITSM Experience:

n24x7 Production Support Experience:

nApplication Monitoring Experience:

nAPI / Application Integration Experience:

nBatch Scheduling / Job Monitoring Experience:

nAzure / AWS Experience:

nExcel / VBA / Pivot Table Experience:

nPeople / SGDIR / IGG Application Experience:

nCurrent Company:

nNotice Period:

nCurrent CTC:

nExpected CTC:

nWe look forward to connecting with you!!

nThanks and Regards,

nTAG Team

📌 A) SSE - Application Production Support (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru