Hello,

Greetings from Zetta Mine Labs Pvt Ltd!!

We are looking for Application Support Engineer (L2/L3) with exciting project opportunities.

Job Role: Application Support Engineer – L2/L3

Location: Bangalore

Notice Period: Immediate / 15 Days

Experience: 8-10 Years

Relevant Experience: Strong hands-on experience in L2/L3 Application & Production Support, ITIL processes, Advanced SQL, Incident/Problem/Change Management, RCA, Log Analysis, Service Now/ITSM, and 24x7 production environments.

Mandatory

Strong ITIL Process Knowledge – Incident, Problem, Change & Service Request Management Advanced SQL Expertise for troubleshooting, data analysis, and complex query writing Application/Production Support experience in a 24x7 environment Root Cause Analysis (RCA), Log Analysis & Incident Resolution Service Now or other ITSM Tool experience Excellent stakeholder communication skills Good-to-Have:

Cloud Platform Knowledge – Azure and/or AWS Excel Automation, VBA Macros, Pivot Tables & Reporting API and Application Integration understanding Batch Scheduling / Job Monitoring Tools Exposure to People, SGDIR, or IGG applications Application Monitoring Tools experience Key Responsibilities:

Provide L2/L3 application support for People, SGDIR, and IGG applications in a 24x7 production environment. Manage incidents, problems, changes, and service requests in accordance with ITIL processes. Perform advanced SQL-based troubleshooting, data analysis, and complex query writing.

Conduct Root Cause

Analysis (RCA) for recurring and critical production issues. Perform detailed application and log analysis to identify and resolve incidents.



Monitor application health, performance, and production environments to ensure application stability. Automate operational reporting and repetitive activities using Excel, VBA Macros, Pivot Tables, and related tools. Work extensively with Service Now/ITSM tools for incident, problem, change, and service request management. Troubleshoot APIs, application integrations, and batch jobs. Monitor scheduled jobs and batch processes and take appropriate corrective actions. Work with Azure/AWS cloud platforms for application support and troubleshooting. Collaborate with development, infrastructure, database, cloud, and other technical teams for issue resolution. Engage with business and technical stakeholders and provide timely updates on production incidents. Maintain support documentation, troubleshooting procedures, knowledge articles, and RCA reports. Participate in 24x7 production support, on-call, and incident management activities.

Who Can

Apply?

Strong experience in L2/L3 Application or Production Support.

Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.

Advanced hands-on experience with SQL for troubleshooting, data analysis, and complex queries.

Experience working in a 24x7 production support environment.





Strong experience in RCA, log analysis, troubleshooting, and incident resolution.

Hands-on experience with Service Now or other ITSM tools.

Good understanding of application monitoring and production support processes.

Experience with Excel, VBA Macros, Pivot Tables, and reporting automation is preferred.

Understanding of APIs and application integrations.

Experience with batch scheduling and job monitoring tools is an advantage.

Exposure to People, SGDIR, or IGG applications is an added advantage.

Knowledge of Azure and/or AWS is preferred.

Solid communication and stakeholder management skills.

Ability to troubleshoot critical production issues and work effectively under pressure.

Candidate Details

Please share the following details along with your updated resume: karishma.sh@

Full Name

Contact Number

Current Location

Total Experience

Relevant Experience in Application Support:

L2/L3 Production Support Experience

ITIL Process Experience

Advanced SQL Experience

Incident Management Experience

Problem Management Experience

Change Management Experience

RCA & Log Analysis Experience:

Service Now / ITSM Experience:

24x7 Production Support Experience:

Application Monitoring Experience

API / Application Integration Experience:

Batch Scheduling / Job Monitoring Experience:

Azure / AWS Experience

Excel / VBA / Pivot Table Experience:

People / SGDIR / IGG Application Experience:

Current Company

Notice Period

Current CTC

Expected CTC

We look forward to connecting with you!!

Thanks and Regards,

TAG Team

📌 (m5572f2a) Sse - Application Production Support (Bengaluru)
🏢 ZettaMine Labs
📍 Bengaluru