About the Role
We are looking for a highly driven and hands-on Operations Manager to own and manage the end-to-end operations of our D2 C business.
The role will be responsible for ensuring seamless order management, inventory planning, warehouse & fulfilment, logistics, returns/RTO management, vendor coordination and operational reporting. The ideal candidate should have strong experience in a fast-paced D2 C/e-commerce workplace and be comfortable working across multiple teams and external partners.
The candidate will be expected to build scalable processes, improve operational efficiency and ensure a superior customer experience as the business scales.
Key Responsibilities
1. D2 C & Order Operations
Own the complete order lifecycle from order placement to delivery. Ensure timely processing, picking, packing, invoicing and dispatch of orders. Monitor order ageing, cancellations, fulfilment accuracy and dispatch TAT. Identify and resolve operational bottlenecks impacting customer experience. Ensure smooth backend operations across the D2 C website and marketplaces. 2.



Inventory & Warehouse Management
Manage inventory availability and accuracy across warehouses and sales channels. Monitor stock levels, ageing inventory, stock-outs and excess inventory. Coordinate with supply chain/procurement teams for replenishment planning. Work closely with warehouses/3 PLs to ensure accurate inward, storage, picking, packing and dispatch. Conduct periodic inventory reconciliation and warehouse audits. 3. Logistics & Last-Mile Operations
Manage relationships with courier partners, 3 PLs and logistics aggregators. Monitor delivery TAT, delivery success rate, NDR and RTO performance. Drive initiatives to reduce RTO, shipping costs and delivery failures. Evaluate logistics partners on cost, coverage, SLA adherence and service quality. Negotiate and manage logistics SLAs and commercial terms. 4. Returns, Refunds & RTO
Own the end-to-end returns, replacements, refunds and RTO proces

📌 Operations manager (Bengaluru Urban)
🏢 Talentiser
📍 Bengaluru Urban