Responsibilities Key Responsibilities:

- Act as the first point of contact for users facing technical issues.
- Monitor, log, and manage tickets
- Provide basic troubleshooting for software, applications, and system-related issues.
- Follow standard operating procedures (SOPs) for issue resolution and escalation.
- Escalate unresolved issues to L2/L3 support teams as needed.
- Collaborate with internal teams to improve support processes and user experience.
- Maintain detailed documentation of issues, troubleshooting steps, and solutions.
- Assist with basic system administration tasks such as user account management and access provisioning.

Participate in training sessions and knowledge-sharing initiatives. Task to perform Account Lockout

Active Directory User Group Request

Adobe Systems Adobe XD CC for Enterprise

Anaconda, Inc. Anaconda Business





Application access

Authentication Issue

Beyond Compare 4 Standard

Contractor Extension

Data share access

Data storage

Display

Docker Business

Email Distribution List Request

Enterprise DevOps Platform Tools Request

FIN - Purchasing

Finance & HR Access Management Requests

GitHub

JetBrains

Microsoft Power Automate Premium

Network access

Current Software Catalog Item Request

Okta Operations Request

Oracle ERP

Oracle FCCS

Other PC Accessories

Privileged Access Request

Share / Folder Permissions Request

Shared Mailbox and Calendar Request

Visual Studio Professional Subscription with GitHub Enterprise

WinZip support

📌 Support Engineer (Hyderabad)
🏢 TekPioneers
📍 Hyderabad