Position Open for Change Manager and Incident Manager

· 8+ Years in the IT profession, including experience in Service Asset and Configuration Management. Experience with IT Service Management processes including Change and or Incident Management.

· Experience with inventory management, CMDB processes, tools and administration.

· Experience utilizing ServiceNow for IT Asset Management and Change Management.

· Experience working in an ITIL-based enterprise IT environment.

· Superior written and oral communication skills evidenced by the ability to communicate across all levels of an organization.

· Strong project management skills. Project management experience for Infrastructure projects.

· Ability to work with minimal supervision and general direction.

· Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced setting.

· Experience working in a team-oriented, collaborative environment over long periods of time.

· Comfortable with working shift to support follow-the-sun (FTS) activities

· ITIL certification

· Know how to carry out regular reporting at management level

· Know how to coordinate different actors to resolve incidents

· Provide day-to-day support and guidance to teams globally to aid in the successfully execution of Change Management and / or Incident Management





· Oversee the change review and approval process with technical teams and business stakeholders to ensure that all impacted systems, subsystems and functions are aware of proposed change(s) and engaged with the review/approval process.

· Monitor change requests for scheduling conflicts with other changes and business events; providing oversight of change implementation and coordination and monitor open change requests for missed target dates.

· Participate in Change Advisory Board (CAB) meetings and ensures change reports are generated and distributed.

· Manage communications to stakeholders about upcoming changes/maintenance work.

· Monitor and govern compliance with the Change Management Process by enforcing the processes and procedures.

· Drive for adequately tested, prepared and scheduled changes to prevent failed changes leading to incidents.

· Develop meaningful reports and measurements to help measure performance of change process.

· Identify improvement areas in change management process and implement the improvements.

· Ensure change process is integrated well with other service processes such as Incident, problem, configuration and asset.

· Candidate should have excellent communication and interpersonal skills

· Willing to work in shifts.

📌 ITSM Manager - Change or Incident Manager (Chennai)
🏢 RELIX HR Consulting- Recruitment Partner for Excellence
📍 Chennai