Key Responsibilities

- Manage and oversee the IT & ERP team, ensuring smooth day-to-day operations and timely support.
- Manage and optimize Highrise ERP across Projects, Sales, CRM, Purchase, Stores, Finance, Accounts and other functions.
- Ensure proper ERP workflows, user access, data accuracy, system controls and process automation.
- Coordinate with ERP/software vendors for customization, integration, upgrades and issue resolution.
- Manage IT infrastructure, networking, internet, servers, hardware, software and office IT systems.
- Ensure cybersecurity, data backup, access control and disaster recovery.
- Manage company laptops, desktops, printers, CCTV, biometric/access systems and other IT assets.
- Manage Google Workspace, Gmail, Google Drive, Google Sheets and other cloud-based applications.
- Develop and maintain MIS, dashboards and automated reports for management and departments.
- Support integration of ERP, CRM, mobile applications and other business applications.
- Identify opportunities for process automation and digital transformation across the organization.
- Explore and implement AI tools and emerging technologies to improve productivity, reporting, decision-making and operational efficiency.
- Evaluate and implement relevant technologies such as AI, RPA, IoT, Cloud, Analytics and automation tools.
- Manage mobile/web applications used by employees,



customers or business teams and coordinate with developers/vendors for improvements.
- Ensure timely resolution of IT, ERP, network, hardware and application-related issues.
- Manage IT/ERP vendors, software licenses, AMC, contracts and SLA performance.
- Develop and implement IT/ERP SOPs, policies and security controls.
- Train employees on ERP, Google Workspace, applications and new technology tools.
- Ensure technology systems are scalable, secure, reliable and aligned with business requirements.
- Regularly assess new technology solutions that can improve construction, sales, finance, procurement and overall business operations.

Only candidates from Kolkata/West Bengal will be preferred for this position.

Key KPIs

- ERP & IT System Uptime
- ERP Adoption & Data Accuracy
- IT Issue Resolution TAT
- Network & Infrastructure Reliability
- MIS/Reporting Accuracy & Timeliness
- Process Automation
- AI & Technology Implementation
- Cybersecurity & Backup Compliance
- Vendor/SLA Performance
- IT/ERP Cost Control
- User Support & Satisfaction

Qualification & Experience B.Tech/B.E./MCA/MBA-IT or equivalent with 8–12 years of relevant IT/ERP experience, preferably in Real Estate/Construction.

Solid experience in ERP management, IT infrastructure, networking, MIS, Google Workspace/Sheets, application management, team handling and technology/AI implementation.

📌 IT & ERP Manager (Kolkata)
🏢 Oswal Group Real Estate
📍 Kolkata