Company Description Win in Life Academy is the country’s first dedicated institute offering training delivered directly by industry professionals, creating realistic simulations of workplace environments to prepare learners for their careers. The academy serves as a bridge between freshers, aspirants, and various industries, helping individuals start, upgrade, and scale their professional journeys. The team provides ongoing placement assistance, supporting students until they secure roles that align with their career goals.

Win in Life Academy is strongly focused on the quality of both training and placements, collaborating with industry partners to understand their needs. Based on these requirements, the academy designs short- and long-term courses that equip learners with relevant, practical skills.

Role Description This is a full-time, on-site International Voice Process role based in Gurgaon. The role involves handling inbound and outbound international calls, responding to customer queries, and providing clear and accurate information in a skilled manner. The team member will document interactions, update customer records, and follow established processes and scripts while maintaining high service standards.

The role includes collaborating with colleagues and supervisors to resolve issues, meet performance targets, and contribute to customer satisfaction and retention.



The individual will be expected to adhere to company policies, participate in training sessions, and continuously improve communication and process knowledge.

Qualifications

- Candidates should possess strong Communication skills, including fluent spoken English & Hindi, active listening, and clear articulation for international customer interactions.
- Candidates should possess solid Customer Service skills, such as empathy, problem-solving, and the ability to manage challenging conversations professionally.
- Candidates should possess Sales skills, including the ability to identify customer needs, offer relevant solutions, and support cross-selling or upselling when required.
- Candidates should possess Analytical Skills to understand customer issues, interpret information accurately, and follow process logic while working with call-handling systems.
- Candidates should possess basic Finance understanding, especially for handling billing, payments, or account-related queries, where applicable.
- Additional qualifications: comfort working in rotational shifts, proficiency with computer systems and CRM tools, strong time management, and a collaborative work approach.
- Preferred background: prior experience in international voice processes or BPO environments, and a minimum of a high school diploma or equivalent; further education is an advantage.

📌 International Voice Process (Gurugram)
🏢 Win in Life Academy
📍 Gurugram