International Voice Process Executive

Job Summary

We are looking for a customer-focused and confident International Voice Process Executive to join our BPO/Customer Service team. The candidate will handle international customer calls, understand customer concerns, provide appropriate solutions, and ensure a positive customer experience.

Key Responsibilities

- Handle inbound and/or outbound international customer calls professionally.
- Understand customer queries, concerns, and requirements and provide appropriate solutions.
- Maintain a high level of customer service and professionalism on every call.
- Communicate clearly and confidently with international customers.
- Resolve customer issues within the defined process and quality guidelines.
- Accurately update customer information and call details in the CRM/system.
- Follow company policies, processes, quality standards, and compliance requirements.
- Escalate complex issues to the appropriate team when required.
- Meet individual and team targets related to quality, productivity, customer satisfaction, and call handling.




- Maintain qualified call etiquette and effective communication throughout customer interactions.

Requirements

- 1–5 years of experience in International Voice Process, BPO, Customer Service, Call Center, or Telecalling.
- Excellent spoken English and communication skills.
- Comfortable communicating with international customers over the phone.
- Good listening, problem-solving, and customer-handling skills.
- Ability to work in a target-driven and fast-paced BPO environment.
- Basic computer knowledge and familiarity with CRM systems.
- Willingness to work in rotational shifts / night shifts, depending on business requirements.
- Candidates with experience handling US/UK/international customers will be preferred.

Salary: ₹2.5 LPA – ₹5 LPA Job Type: Full-time

Experience: 1–5 years

Key Skills:

International Voice Process Customer Service BPO International Calling Voice Process Customer Support Spoken English Communication Skills Call Handling CRM Problem Solving

Pay: ₹250,000.00 - ₹500,000.00 per year

Work Location: In person

📌 International Voice Process (Mumbai City)
🏢 Zebulon Consulting
📍 Mumbai City