12 Sep
|
N.r. Manpower Solution
|
Delhi
12 Sep
N.r. Manpower Solution
Delhi
Roles and Responsibilities
- Provide exceptional customer service to clients through phone calls, emails, or chats.
- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex customer complaints.
- Meet performance targets for quality metrics such as AHT, Shrinkage, Attrition etc.
Desired Candidate Profile
- 0-5 years of experience in an International BPO workplace (preferably).
- Fluent English language skills with excellent communication abilities.
- Strong soft spoken voice with good comm skills and ability to handle multiple conversations simultaneously.
- Bachelor's degree in any discipline (preferably B.Tech Computers).
📌 International Customer Care Executive (Delhi)
🏢 N.r. Manpower Solution
📍 Delhi