Job Description
As a Customer Service - Team Leader, you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues.
nWith strong de-escalation skills and a customer-centered mindset, you will maintain a high level of
nprofessionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
nPrimary Duties and Responsibilities:
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- Provide team with support and be available to answer questionsn
- Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.n
- Handle customer escalations through completion.n
- Prepare monthly reports.n
- Manage team schedule.n
- Deliver new hire and continuous training courses.n
- Perform additional duties as assigned.n

nSkills Required:
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- Strong organizational skillsn




- Excellent written and verbal communication skillsn
- Ability to communicate effectively with internal and external customersn
- Proven ability to multi-task and manage timelines and deadlinesn
- Pay close attention to detail, accuracy, and completenessn
- Ability to retain large amounts of informationn
- Demonstrate robust problem-solving skills, and customer service skillsn
- Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Pointn
- Ability to learn specialized software programs and navigate company databasesn
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsn
- Ability to use sound judgement to make good decisions based on information gathered and analyzedn

nEducation and Experience:
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- 2+ year

📌 Urgent Hiring for Team Leader (Pune)
🏢 Advait Techserve
📍 Pune