JLL supports the Whole You, personally and professionally.
Oversee Helpdesk Operations
1. To provide management advice for Helpdesk for escalated issues during the shift
2. To ensure immediate response to all priority calls during the shift and follow escalate process
3. To ensure planning is done for all internal Events in coordination with events team
4. To ensure accident or crises management is addressed immediately Oversee Front Office
Operations
1. To provide management advice for Front Office for escalated issues during the shift
2. To ensure immediate response to all priority calls during the shift and follow escalate process
3. To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep
4. To ensure front has news papers & magazines are placed by FOE
Oversee Mail Room Operations
1. To provide management advice for Mail Room for escalated issues during the shift
2. To ensure immediate response to all priority calls during the shift and follow escalate process
Oversee Housekeeping Operations
1.



To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
2. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the clients/VIP visits
3. To ensure that the housekeeping related issues are discussed with housekeeping duty manager and also on priority for the shift and ensure there is an action and tracking for the issue closure
4. To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
Cafeteria Operations
1. To ensure caterers are maintaining a high standard of hygiene in the services areas
2. During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
3. To ensure lab test is done for Raw Ma

📌 Soft Service Executive (Gurugram)
🏢 JLL
📍 Gurugram