3 - 5 Years
- 1 Opening
- Bangalore

Role description:
ITAM Operations Analyst / IT Asset Management Specialist

Key Responsibilities

ITAM Operations:
- Perform daily asset uploads from shipping reports (manual for EMEA, APAC, Canada; automation in progress for US).
- Manage hardware vendor discrepancies (assets received but not listed in reports).
- Monitor ITAM mailbox, respond to queries, and resolve user issues.
- Handle ITAM incident queue and ensure SLA-based resolution.
- Validate and monitor asset-related changes deployed to production (device wipes, auto-assigned devices, exit notifications).
- Execute bulk updates in ServiceNow with 100% accuracy and validation.
- Manage Ariba kitting processes where applicable.
- Maintain complete asset lifecycle: Install, Add, Modify, Decommission, Retire/Dispose.
- Investigate and resolve CMDB discrepancies and data accuracy issues.
- Maintain warranties, maintenance agreements, and vendor contracts.

Compliance & Process Governance:
- Ensure adherence to workflows for:
- Exiting employees
- Lost/Stolen/Missing assets




- Asset returns
- Coordinate RMA processes with OEM vendors.
- Drive process improvements across ITAM and support teams.

Stakeholder Management:
- Act as liaison for Tech Café Services and internal teams.
- Conduct monthly meetings with technicians for feedback and updates.
- Provide training on ITAM processes and ServiceNow updates.
- Serve as primary contact for ServiceNow-related queries and access limitations.

Finance & Reconciliation:
- Collaborate with Fixed Asset Reconciliation (FAR) team on a weekly basis.
- Support quarterly/half-yearly financial reconciliation activities.
- Track and resolve discrepancies with finance teams.

Testing & Continuous Improvement:
- Perform testing for ServiceNow upgrades and enhancements.
- Support current feature validation across asset lifecycle platforms (ServiceNow, Snow, Marketplace, etc.).
- Participate in pilot initiatives (e.g., e-waste programs, automation te

📌 Associate Ii (Bengaluru)
🏢 UST Global
📍 Bengaluru