About Company:
- We're seeking a Customer Service Representative to join one of our clients and play a crucial role in shaping the brand's online and offline presence.
- Location: Marine Lines
- Industry: Education Consultancy
- Work Days: Mon-Sat
If you are passionate about making international mobility and living, seamless and accessible, then - Join us in building the future of student housing
Key Responsibilities:
Identify and assess customers' needs to achieve satisfaction.
Maintain updated knowledge of the organization's products, services, and customer service policies across all communication channels.
Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
Participate in training opportunities provided by the organization to enhance customer service skills.
Establish and maintain positive rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions.
Assign tickets to respective associates/managers and follow up on their resolution.
Highlight discrepancies caused by associate negligence and take appropriate action to rectify them.
Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department.
Take total accountability for Customer Satisfaction (CSAT) across all communication channels.
Skills Required:
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills, both written and verbal.
Ability to multitask, prioritize, and manage time effectively.
Friendly and welcoming manner with clients and other members of the customer service team.
Ability to explain co
📌 Customer Service Representative (Mumbai)
🏢 Eliviq
📍 Mumbai