JLL supports the Whole You, personally and professionally.
REPORTING TO
ASST. MANAGER, FACILITIES - SOFT SERVICES
DUTIES & RESPONSIBILITIES
HELPDESK MANAGEMENT
- Answer, record & resolve all queries, questions, complaints, feedback raised by the internal customers & the same should duly addressed through automation software / Mails within prescribed timelines post receipt of the complaint.
- Meeting/ Conference Room-Logistic arrangements
- Prepare daily reports including timeliness of repairs and reasons for delays.
- Monitor the daily check lists/snags with the help of the Facility management tool and will send a daily report to the Manager.
- Record and track all/any request/feedback/suggestion/complaints as described above and under scope of this contract.
- Operate help desk as per the guidelines provided by client Management. These Services pertain to the assisting / guiding the Employees with respect to Seat Booking, Other Operational support & Queries.
- Attending problems on Helpdesk and resolving the problems to closure, which occur on day-to day basis.
- Responding and resolving the problems which may be related to Book It, Relocation, Accommodation of employees, Events etc.
- Responsibility for all adhoc duties and tasks as assigned by Manager.
MAIL ROOM SERVICES
- Service provider is responsible for the operations of the mail room, either directly or through an external agency.
- Service provider is responsible for receiving mail delivered by the Postal Service, local and international couriers.
- Receiving all incoming mail, couriers etc., make a log entry. Official letters to be delivered on desk against a countersign by receiver.
- Monthly statistical reports on internal mailing operations.
- Sorting and delivery of inward courier
- To track and follow up upon the outstanding Proof-of-Delivery (POD) / Delivery Order.
- Managing all incoming / outgoing couriers / mails & maintenance of related records, trackers & proof of delivery. Timely delivery of
📌 Helpdesk Coordinator (Bengaluru)
🏢 JLL
📍 Bengaluru