Job Title: Operations Expert, AVP

Location: Pune, India

Role Description

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work includes
- Identifying and prioritizing product and service improvement opportunities and creating plans for implementation
- Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business
- Supporting bank strategy, proactively identifying and managing areas of risk Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions
- Communicating changes to operational requirements and their impact on relevant processes and controls

What we’ll offer you

As part of our flexible scheme, here are just some of the perks that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves




- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities
- Ensure all daily deliverables are complete as per SLA.
- Completeness of task as per the KPI. Focus on quality (‘Right time, First Time).
- Ensures timely response and action of queries received.
- Managing and escalation of aged / high value breaks with estimated potential or actual impact.
- Preparation of daily, weekly, and monthly dash boards including plans for internal reviews, audits, and walkthroughs.
- Conducting of root cause analysis and documentation to ensure fixing of issue at source.
- Partnering with teams

📌 Operations Expert, Avp (Pune)
🏢 Deutsche Bank
📍 Pune