Efficiently manage incoming patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries.
- Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries.
- Navigate Electronic Medical Records to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors.
- Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities.
- Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvements in patient care.
- Experience Required: 2+ years in International Voice Process
- Qualification: Any Graduate
- Shift Timings: 9:30 PM - 5:30 AM (Night Shift)



- Monday to Saturday:
- You have excellent English spoken and written skills.
- You have attention to detail and perform all tasks with high accuracy.
- You demonstrate empathy and professionalism in all interactions.
- You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-canceling headphones, and at least 100 Mbps internet connection.

Nice to have:
- US/Canada healthcare qualified experience
- Healthcare-related certifications/degrees (India or North America)
- Knowledge about eye care (Optometry/Ophthalmology)

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: Remote

📌 Customer Success Executive (India)
🏢 Kluvor
📍 India