DESCRIPTION

Job Summary

This role is a customer-focused individual contributor responsible for managing complex diagnostics, repairs, overhauls, and rebuilds on Cummins engine and power generation products with mínimal supervision. The position plays a critical role in CPCB IV+ compliance management, advanced diagnostics, dealer capability development, and resolution of critical customer issues with mínimal downtime. The role also provides technical leadership, coaching, and mentorship to team members and dealers while supporting Construction, Compressor, Mining, and allied OEM segments.

Key Responsibilities CPCB IV+ Compliance & Advanced Technical Support
- Manage CPCB IV+ compliance and AO Electrical & Electronic (E&E;) activities, including alternators, control panels, and PCC troubleshooting.
- Perform ECM and PCC calibration, parameterization, and software downloads using INSITE and INPOWER tools.
- Manage CPCB IV+ cases end-to-end, including timely TSR creation, regular product updates, proper HO escalations, and telematics monitoring.




- Ensure 24x7 resolution of critical customer issues, minimizing equipment downtime and ensuring compliance adherence.

Case Management, Tools & Resource Planning
- Plan and control parts inventory required for CPCB IV+ and critical field issues.
- Track availability and readiness of AO tools and dealer E-tools to support timely issue resolution.
- Plan and manage Diagnostic Response Team (DRT) visits as required to resolve complex technical issues.

OEM, Dealer & Stakeholder Management
- Manage Construction Equipment, Compressor OEMs, and Mining customers, ensuring structured engagement and issue resolution.
- Conduct regular MOMs, maintain strong case tracking discipline, and ensure timely closure of open cases.
- Demonstrate strong dealership management by setting explicit expectations, resolving conflicts effectively, and aligning dealer actions with service and business objectives.

Field Service & Technical Leadership
- Per

📌 Engine Field Service Technician (Ranchi)
🏢 Cummins
📍 Ranchi