Job Information

Department Name
- Field Service Delivery

Date Opened
- 03/27/2026

Industry
- Telecommunications

Job Type
- Full time

City
- Pune

State/Province
- Maharashtra

Country
- India

Zip/Postal Code
- 411001

Firstly, a bit about us:
What you’ll be doing:
- To ensure last mile connectivity, with timely installations and quality resolution of any difficulties faced by customers.

Key Skillset:
- o Expertise in fault diagnosis and repair techniques.
- o Skilled in managing timelines, resources, and budgets.
- o Experience in training and developing team members.
- o Proficient in troubleshooting and resolving complex technical issues.
- o Ability to make quick, informed decisions in the field.
- o Data Analysis and Reporting.

What you’ll bring to the team:
- Oversee the end-to-end delivery of Installations and Fault Repairs for TPF Customers within defined TAT and SLA.
- Onboard partner teams for the execution of Installation and Fault Repair activities.




- Implement partner governance for Installation and Fault Repairs to ensure a technically superior, first-time-right customer experience.
- Ensure strict adherence to safety measures during all operations.
- Address and resolve Fault repairs or Service requests arising from the Tata Sky Broadband network through partner teams within defined SLA and KPIs.
- Provide daily dashboard reporting and MIS for Activations and Faults attended.
- Maintain total pendency reporting with proper remarks for effective tracking.
- Execute recovery processes for deactivated customers through partner teams within defined TAT and KPIs.
- Lead cross-functional support and follow-up for customer-related issues and escalations as needed.

Requirements:
What all qualifications do we expect:
- We're looking for someone with a decent educational background.
- Education requirements: Bachelor’s Degree
- Experience: 3-5 Years of experience preferably in the telecommunications industry. Join us as:
- Grade - M5
- Where at - Busine

📌 Asi I&fr (Pune)
🏢 Tata Play Fiber
📍 Pune