Job Summary:
As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:
- Assist customers with inquiries, service requests, and issue resolution
- Provide accurate information about products and services
- Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex issues to the appropriate teams when required
- Adhere to quality standards, company policies, and service-level agreements (SLAs)
- Collaborate with internal teams to improve customer experience




- Meet customer satisfaction and productivity targets

Qualifications:
- High school diploma or equivalent; Bachelor’s degree is a plus
- Prior experience in customer care, customer support, or call center operations preferred
- Strong verbal and written communication skills
- Ability to handle customers patiently and professionally
- Comfortable working independently and in a team environment
- Basic computer skills and familiarity with CRM tools and MS Office
- Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Benefits:
- Paid sick time
- Paid time off
- Provident Fund

Job Types: Full-time, Permanent

Pay: ₹11,962.37 - ₹38,389.32 per month

Perks:
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Pitam Pura)
🏢 Optiontown Software
📍 Pitam Pura